Manager of Site Services

Overview

About NY Creates: NY Creates serves as a bridge for advanced electronics, leads projects that advance R&D in emerging technologies, and generates the jobs of tomorrow. NY Creates also runs some of the most advanced facilities in the world, boasts more than 3,000 industry experts and faculty, and manages public and private investments of more than $25 billion – placing it at the global epicenter of high-tech innovation and commercialization.

The Manager of Site Services is responsible for overseeing the day-to-day operations, maintenance, and support services of one or more large corporate sites. This role ensures that facilities, workplace services, and vendor-managed operations function efficiently, safely, and in alignment with corporate standards. The ideal candidate brings significant experience managing site services within large organizations, balancing operational excellence, cost control, and employee experience.

• Lead and manage all site services including custodial services, landscaping, parking lot maintenance, snow removal, moving furniture and equipment, and light construction and painting.
• Collaborate with recruitment to onboard new staff as needed.
• Recruit, train, supervise, and evaluate custodial cleaners and maintenance staff.
• Ensure buildings and infrastructure are maintained to high operational, safety, and regulatory standards.
• Partner with Tenant Relations, Marketing and Communications, Facilities, and EHS teams to support site strategy and business needs.
• Manage third-party service providers and outsourced vendors, including contract negotiations, service-level agreements, performance reviews, and cost controls.
• Drive continuous improvement in vendor performance, quality, and efficiency.
• Oversee budgets related to site services and identify cost-saving opportunities without compromising service quality.
• Conduct purchasing research for necessary equipment and supplies to ensure maximum use of personnel resources.
• Set clear expectations, performance goals, and accountability standards.
• Foster a culture of safety, collaboration, and operational excellence.
• Ensure compliance with all local, regional, and corporate safety, security, and environmental regulations.
• Partner with EHS teams to support audits, inspections, and emergency preparedness plans.
• Enhance employee and visitor experience by ensuring high-quality, responsive site services.
• Collect feedback and analyze service performance metrics to drive improvements.
• Support workplace transformation initiatives, including space optimization and sustainability efforts.
• Coordinate the operation and maintenance of heavy site equipment including loaders, trucks, and tractors.

Minimum Requirements

• Eight or more years of progressive experience in site services, facilities management, or workplace operations within a large, multi-site organization.
• Proven experience managing vendors, budgets, and complex service contracts.
• Strong understanding of building systems, workplace services, and regulatory compliance.

This position is contingent on the satisfactory completion of a background check; this position may require annual background checks.

Preferred Requirements

• Bachelor's degree in Facilities Management, Business Administration, Engineering, or a related field (or equivalent experience).
• Experience supporting manufacturing sites or other large office environments.
• Certifications such as IFMA, CFM, FMP, or PMP.
• Experience with workplace management systems (CMMS, IWMS).

Don’t meet every requirement? At NY Creates we are dedicated to building a welcoming workplace. If you are excited about working for NY Creates but your experience doesn’t exactly align with the job description, we encourage you to apply anyway; you might still be a perfect fit or a fit for another role at NY Creates.

• Medical, Vision, and Dental
• Competitive Pay and PTO
• Flexible Health Spending and Dependent Care Accounts
• Basic / Optional Life Insurance
• Post-Retirement Health Insurance
• Employer contribution of 7% of earnings to a Basic Retirement plan after meeting one year of service
• Optional employee contributed retirement account

257 Fuller Road, Albany, NY 12203

Salary Range: $85,000 - $95,000

NOTE:

Some positions require access to export-controlled commodities, technical data, technology, software, or restricted programs where U.S. Government authorization may be required. For positions requiring such access, offers of employment are contingent upon the employer being able to obtain the necessary authorization, including, if required, an export license from the U.S. Department of Commerce's Bureau of Industry and Security, the U.S. Department of State's Directorate of Defense Trade Controls, or other government agencies.

The decision to pursue an export license application is at The Research Foundation for SUNY's sole discretion. Proof of status may be required prior to employment in connection with necessary…