Manager of Site Services

About NY Creates

NY Creates serves as a bridge for advanced electronics, leads projects that advance R&D in emerging technologies, and generates the jobs tomorrow. NY Creates also runs some of the most advanced facilities in the world, boasts more than 3,000 industry experts and faculty, and manages public and private investments of more than $25 billion – placing it at the global epicenter of high‑tech innovation and commercialization.

Job Description for Manager of Site Services

The Manager of Site Services is responsible for overseeing the day‑to‑day operations, maintenance, and support services of one or more large corporate sites. This role ensures that facilities, workplace services, and vendor‑managed operations function efficiently, safely, and in alignment with corporate standards. The ideal candidate brings significant experience managing site services within large organizations, balancing operational excellence, cost control, and employee experience.

• Lead and manage all site services including custodial services, landscaping, parking lot maintenance, snow removal, moving furniture and equipment, and light construction and painting.
• Responsible for working with the recruitment department to onboard new staff as needed
• Responsible for the selection, training, supervision and evaluation of personnel of custodial cleaners and maintenance staff.
• Ensure buildings and infrastructure are maintained to high operational, safety, and regulatory standards.
• Partner with Tenant Relations, Marketing and Communications, Facilities, and EHS teams to support site strategy and business needs.
• Manage third‑party service providers and outsourced vendors, including contract negotiations, service‑level agreements, performance reviews, and cost controls.
• Drive continuous improvement in vendor performance, quality, and efficiency.
• Oversee budgets related to site services and identify cost‑saving opportunities without compromising service quality.
• Conduct purchasing research for necessary equipment and supplies to ensure maximum use of personnel resources.
• Set clear expectations, performance goals, and accountability standards.
• Foster a culture of safety, collaboration, and operational excellence.
• Ensure compliance with all local, regional, and corporate safety, security, and environmental regulations.
• Partner with EHS teams to support audits, inspections, and emergency preparedness plans.
• Enhance employee and visitor experience by ensuring high‑quality, responsive site services.
• Collect feedback and analyze service performance metrics to drive improvements.
• Support workplace transformation initiatives, including space optimization, and sustainability efforts.
• Coordinate the operation and maintenance of heavy site equipment to include loaders, trucks and tractors.

Minimum Requirements

• Eight or more years of progressive experience in site services, facilities management, or workplace operations within a large, multi‑site organization.
• Proven experience managing vendors, budgets, and complex service contracts.
• Strong understanding of building systems, workplace services, and regulatory compliance.

This position is contingent on the satisfactory completion of a background check; this position may require annual background checks.

• Bachelor's degree in Facilities Management, Business Administration, Engineering, or a related field (or equivalent experience).
• Experience supporting manufacturing sites or other large office environments.
• Certifications such as IFMA, CFM, FMP, or PMP.
• Experience with workplace management systems (CMMS, IWMS).

Don't meet every requirement? At NY Creates we are dedicated to building a welcoming workplace. If you are excited about working for NY Creates but your experience doesn't exactly align perfectly with the job description, we encourage you to apply anyway, you might still be a perfect fit or a fit for another role at NY Creates.

• Medical, Vision, and Dental
• Competitive Pay and PTO
• Flexible Health Spending and Dependent Care Accounts
• Basic / Optional Life Insurance
• Post‑Retirement Health…