Senior Supervisor, Underground Worker

About Us

National Grid is hiring a Senior Supervisor for our Underground Electric Operations department in Albany, NY. Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

To be responsible for the safety, reliability, security, and integrity of the underground electric distribution system through the daily supervision and organization of operations personnel to complete job tasks while complying with company and regulatory requirements. This role provides emergency response and supervision of personnel engaged in a 24‑hour, 7‑day per week operation.

• Supervise internal bargaining agreement employees in the maintenance, construction, and troubleshooting of the underground distribution system.
• Supervise a culturally diverse workforce through coaching, counselling, and team building to ensure tasks are carried out efficiently.
• Oversee the Underground Electric operational workload of team to ensure allocated resources are fully utilized in order to deliver against agreed upon work plan and execute work activities within planned unit and budget cost.
• Ensure supervised Underground Electric teams comply with safety standards, policies and processes in order to ensure a safe working environment and minimize risk for all staff.
• Review, ensure accuracy and execute the approval of area purchase orders, invoices and payroll activities.
• Execute all work tasks in compliance with all Company, Federal and State policy and regulatory requirements.
• Build good working relationships with internal & external customers and manage the day-to-day relationship with them in order to understand their requirements and deliver appropriate solutions within National Grid policies and processes.
• Monitor performance of allocated Underground staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is performed efficiently and effectively.
• Act as the Underground first point of contact for multiple internal stakeholders and outside agencies in order to provide support and ensure National Grid deliver against service level agreement.

• A Bachelor's degree in a related area or 5 to 7 years’ of related underground electric experience, or committed to ‘on the job’ training programs with practical experience of methods, processes and techniques relevant to area or discipline.
• Technically proficient within subject matter and experience of leading a team involved in underground field operations activities is preferred.
• Experience working with and/or leading a team of bargaining unit employees preferred.
• Ability and knowledge to develop standard operating procedures for field personnel to perform underground electric work and connections on energized distribution/transmission facilities is preferred.
• Strong leadership, influencing, customer orientation and communication skills, providing the ability to promote team working and harmonious working between site staff, project teams and contractors.
• Must have, or possess the ability to develop a working knowledge of information systems critical to the work management, financial reporting and performance tracking of the Underground Department.
• Must have or possess the ability to develop knowledge and understanding of National Grid’s policies and processes and how to apply them effectively to the Underground Department.
• Must have demonstrated or possess the skills to build effective, respectful, working relationships.
• Ability to perform off‑hour coverage and provide sound decision‑making during emergency…