Client Services Coordinator – Albany Office

Ready to Be a Champion for Justice?

Join the Legal Aid Society of Northeastern New York as a Client Services Coordinator and help transform lives every single day!

Are you passionate about making a real difference in your community? Do you thrive in fast-paced environments where your work directly impacts vulnerable families and individuals? If you're ready to be part of something bigger than yourself, we want YOU on our team!

The Legal Aid Society of Northeastern New York isn't just another nonprofit-we're justice warriors fighting on the front lines for fairness, dignity, and equity. Across sixteen counties in upstate New York, our six regional offices are beacons of hope for those facing life's toughest legal challenges. We don't just practice law; we transform lives, build stronger communities, and empower people to overcome systemic barriers.

As our Client Services Coordinator
, you'll be the vital heartbeat of our operations—the person who ensures everything runs smoothly while our attorneys focus on winning cases that change lives. You'll serve as a bridge between hope and help, connecting vulnerable community members with the legal support they desperately need.

This isn't just administrative work—it’s advocacy in action!

• Empower clients through intake interviews, helping them navigate their legal journey with dignity and respect
• Orchestrate justice by coordinating with courts, attorneys, and pro bono counsel to ensure cases move forward efficiently
• Champion accessibility by supporting applications for assistance and connecting clients with attorneys
• Drive impact through grant reporting that helps secure resources for more families in need

• Conduct meaningful intake interviews that capture the essence of each client's legal challenge
• Determine eligibility and match clients with the perfect legal resources
• Provide exceptional clerical and administrative support that keeps our legal heroes focused on winning cases
• Maintain organized case files and databases that tell the story of justice served

• Support outreach events and legal clinics that bring services directly to those who need them most
• Collaborate with diverse teams who share your passion for social justice
• Maintain professional relationships with courts, agencies, and community partners

• 2+ years of secretarial/administrative experience (legal experience is a major plus!)
• Tech-savvy professional comfortable with case management systems, databases, and modern office software
• Communication champion with experience gathering detailed information and maintaining professional relationships

• Genuine commitment to serving vulnerable populations with dignity and respect
• Cultural sensitivity and ability to connect with diverse, low-income community members
• Collaborative spirit that thrives in team environments focused on social justice

• Detail-oriented multitasker who can follow complex protocols while maintaining accuracy
• Reliable professional with excellent attendance and punctuality
• Adaptable problem-solver willing to take on new challenges and reasonable overtime when needed
• New York State resident with reliable transportation
• Notary public (a valuable asset to our team!)

You’ll work in a supportive, professional law office atmosphere where every day brings new opportunities to make a difference. Our modern facilities are equipped with cutting-edge technology, and we’re committed to providing reasonable accommodations to ensure everyone can perform at their best.

We believe in fairly compensating the champions of justice! This position offers a competitive salary range of $42,455 - $56,392
, with placement within the range based on your experience and qualifications. Beyond the meaningful work and professional growth opportunities, you’ll receive comprehensive benefits that support both your career and personal…