Teams Phone Engineer

Accenture Flex – Microsoft Teams Customer Engineer

Accenture Flex offers you the flexibility of local fixed‑duration project‑based work powered by Accenture, a leading global professional services company. As an Accenture Flex employee, you will apply your skills and experience to drive business transformation for leading organizations and communities, delivering innovative solutions for clients with the latest emerging technologies.

Applicants will have access to export‑controlled material and must be a US person defined as a US citizen, US permanent resident, refugee or asylum status in the US.

Compensation at Accenture varies by location, role, skill set, and experience. The hourly salary range for this position is $60 to $70 across all listed locations.

• Deploy and manage Microsoft Teams Rooms (MTRs) across various environments, ensuring optimal configuration, performance, and user experience.
• Support Teams Phone implementations, including Direct Routing, Operator Connect, Auto Attendants, Call Queues, and PSTN integrations.
• Conduct network readiness assessments and troubleshoot call quality issues using dashboards and telemetry tools.
• Provide guidance and support for Teams core features such as chat, channels, meetings, file sharing, and collaboration workflows.
• Collaborate with customers to understand business needs and translate them into scalable Teams‑based communication solutions.
• Deliver technical workshops and training sessions focused on Teams Phone, MTR deployment, and Teams usage best practices.
• Assist in licensing, configuration, and customization of Teams and related Microsoft 365 services.
• Document best practices, troubleshooting guides, and reusable deployment templates for internal and customer use.

• Minimum 5 years in customer‑facing roles in Unified Communications, IT consulting, or systems architecture.
• Proven experience with Microsoft Teams Phone, including Direct Routing, SBCs, and telephony infrastructure.
• Hands‑on expertise with Microsoft Teams Rooms (MTRs), including Android and Windows deployments.
• Strong understanding of network dependencies for Teams media flows, including firewall, IP routing, and QoS.
• Deep familiarity with Microsoft Teams as a platform, including chat, channels, meetings, collaboration tools, and administrative controls.
• Proficiency in Microsoft 365 services.
• Experience with troubleshooting tools and workflows for Teams devices and call quality.
• Strong analytical, problem‑solving, and organizational skills.
• High School or GED Diploma.

• Microsoft Certified Teams Administrator Associate.
• Microsoft Certified Collaboration Communications Systems Engineer Associate.
• Microsoft Teams Rooms Certified Systems Devices via Microsoft Teams Device Certification Program.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long‑term disability coverage, a 401(k) plan, and paid time off.

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you require accommodation, please call 1 (877) 889‑9009 or contact your recruiter.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment in the United States. Candidates currently employed by a client of Accenture or an affiliated business may not be eligible. The Company will not discriminate against employees or applicants because they have inquired about or disclosed their own pay or that of others, unless it is in response to a formal complaint or is consistent with the Company's legal duty to furnish information.

This job posting is open until 05/01/2026.