IT Service Desk Manager - Lead Customer Support & IT Ops
Job in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-03-08
Listing for:
New York State Technology Enterprise Corporation (NYSTEC)
Full Time
position Listed on 2026-03-08
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Support, IT Consultant
Job Description & How to Apply Below
A nonprofit technology consulting company in Albany, NY is seeking a Service Desk Manager to oversee IT support operations and ensure exceptional service. The ideal candidate will lead a metrics-driven team, manage incidents, and drive improvements in service delivery. A bachelor’s degree in IT and relevant experience are required. This role promotes a professional and flexible work culture, valuing balance and trust.
Compensation ranges from $97,172 to $126,323 based on skills and experience.
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