Information Technology Specialist ; NY HELPs - 10355 & 10356

Duties Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.

Description The position reports to the Information Technology Specialist 3 (Data Communications), SG‑23 within Chief Technology Office, Shared Services section. The Information Technology Specialist 2, SG‑18 will support remote access for NYS agencies.

• Implement, configure, support and troubleshoot Pulse and Cisco VPN remote access devices 24/7 on an Enterprise level
• Onboard new agencies who require remote access to their network
• Configure, support and troubleshoot Cisco/Arista routers, switches, firewalls and F5 load balancers
• Configure, support and troubleshoot multiple types of operating systems, such as Windows, Mac, iOS, Cisco, Linux
• Utilize knowledge of DNS to onboard new agencies and be able to request routing path changes for upgrades, downed devices or disaster recovery
• Conduct new code reviews and testing prior to production implementation
• Assist staff to ensure tasks are completed in a timely manner
• Other responsibilities as assigned

Open Competitive: A Bachelor’s or higher level degree in Computer Science, Computer Information Systems, Management Information Systems, OR a Bachelor's or higher level related degree with eighteen credit hours in Computer Science OR a total of four years of experience in the following computer related areas: network, server, storage, and systems management; telecommunications; IT customer support and training; computer installation, diagnosis and repair;

technical writing; computer security; knowledge management; database administration, design and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing.

Minimum Qualifications:

Promotion:
One year of permanent service as an Information Technology Specialist 1, Grade 14.

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non‑immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid‑Hudson will receive an additional $1,650 adjustment location pay.

For the duration of the NY HELPS Program, this title may be filled via a non‑competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non‑competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non‑competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Benefits of Working for NYS:
Generous…