Associate Systems and Network Engineer

NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We’re independent and vendor-neutral, so we have our clients’ best interests  NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.

The associate systems and network engineer is an entry- to mid-level role designed for a high-potential technician ready to transition into infrastructure engineering. This role supports the day-to-day operations of our Meraki network, Windows Server environment, and Microsoft Azure/365 cloud services. Under the mentorship of senior engineering staff, this role assists in deploying infrastructure as a service/platform as a service (IaaS/PaaS) solutions and in exploring artificial intelligence (AI) efficiencies, ensuring that NYSTEC’s foundational technology remains secure, stable, and modern.

This role can be based out of our Rome, NY or Albany, NY office location.

• Meraki Network Support — Assist in configuring and monitoring Meraki Security (MX) firewalls, Microsoft switches, and Maraki Radio (MR) access points. Perform basic troubleshooting of connectivity issues and assist with hardware "rack and stack" in satellite offices.
• Systems Administration — Administer Windows Server environments, including Hyper‑V; user account management in Active Directory/Entra ; policy updates; and server patching.
• Cloud Operations — Assist in provisioning Azure virtual machines and managing storage accounts. Provide Tier‑2/3 support for the M365 suite, ensuring secure access and optimal application performance.
• Documentation and Asset Management — Maintain accurate network diagrams, Internet Protocol (IP) address schemes, and hardware inventory. Document standard operating procedures (SOPs) for common infrastructure tasks.
• Security and Compliance — Monitor security alerts from the Meraki dashboard and Azure Sentinel. Assist in remediating vulnerabilities across endpoints and servers.
• AI and Automation Learning — Work with senior engineers to develop basic Power Shell scripts for task automation and support the rollout of AI tools like Microsoft Copilot to the user base.
• Collaboration — Work with other IT professionals, such as architects, security administrators, and other workload administrators, to implement and maintain the organization’s IT strategy.
• After‑Hours Support — Provide technical assistance outside of standard business hours, including evenings and weekends, as needed periodically.
• Travel — Travel to different NYSTEC office locations to provide hands‑on technical support for issues that cannot be resolved remotely, as needed periodically.

• Foundational Networking — Solid understanding of the Open Systems Interconnection (OSI) model, Transmission Control Protocol/Internet Protocol (TCP/IP), domain name system (DNS), and how a virtual local-area network (VLAN) works.
• Windows Ecosystem
  
  — Experience with Windows 11 and Windows Server navigation. Understanding of how Active Directory, Entra
  
  ID, and Intune manage users and computers.
• Cloud Awareness — A baseline understanding of cloud service models (infrastructure as a service [IaaS], platform as a service [PaaS], software as a service [SaaS]). Knows the difference between a virtual machine in the cloud and an on‑premises server.
• Scripting Mindset — A strong desire to learn Power Shell, Terraform, or Microsoft Azure Command-Line Interface (CLI) for automation.
• Adaptability — The ability to move quickly between a network problem and a server problem.
• Troubleshooting Skills — Ability to diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Communication Skills — Excellent verbal and written communication skills to effectively interact with end users and other teams within the organization.
• Documentation/Analytical Skills — Exceptional documentation and critical thinking skills.

• Familiarity with the Meraki dashboard.
• Knowledge of scripting languages like Microsoft Power Shell, and…