Program Manager - Hospitality Industry Expert - Commerce & Omni Channel Domain

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

The Program Manager will lead high‑impact initiatives across the Commerce and Omni‑Channel ecosystem within the Hospitality and Cruise industries
, focusing on digital commerce transformation, guest experience enhancement, and modernization of on‑property and onboard technologies. This role is responsible for driving end‑to‑end delivery of programs that unify digital and physical guest interactions spanning booking engines, mobile apps, loyalty platforms, property and shipboard systems, and partner channels; to create seamless, revenue‑generating, guest‑centric journeys.

Program Managers collaborates closely with Product, Engineering, Operations, Revenue Management, Guest Experience, Marketing, and Commercial teams to shape and execute multi‑year roadmaps. These initiatives strengthen revenue performance, streamline hotel and fleet operations, and elevate digital and on‑site guest experiences across properties and ships. Individual will be responsible for overseeing cross‑functional work streams, manages risks and dependencies, ensures clear communication with stakeholders, and drives alignment across diverse teams including corporate, property‑level, and shipboard stakeholders.

They apply deep knowledge of hospitality and cruise operations to guide program decisions and ensure solutions meet the unique needs of global hospitality environments. Through strong leadership, structured delivery, and outcome‑focused execution, the Managing Project Manager ensures programs meet their objectives and deliver measurable business and guest‑experience impact.

• Bachelors Degree
• 8 to 12 + years of program or project management experience, within hospitality, cruise, travel, retail, or global commerce environments.
• Demonstrated success delivering large scale digital commerce or omni channel initiatives.
• Strong understanding of hospitality and cruise operational systems including PMS, CRS, POS, RMS, loyalty and CRM platforms, and onboard experience systems.
• Proven ability to lead complex, multi stakeholder enterprise programs across both technical and operational domains.
• Exceptional communication, executive level presentation, and leadership capabilities.
• Strong analytical, organizational, and problem solving skills.
• Experience with cloud based commerce, booking, or guest experience platforms such as Oracle Hospitality, Agilysys, Shiji, NCR, Amadeus, Sabre, Salesforce Commerce, or Adobe Commerce.
• PMP, PgMP, Agile or Scrum certifications preferred.
• Experience with in multi property hotel portfolios, cruise lines, branded hospitality groups, or global travel organizations.

The base compensation range for this role in the posted location is: $101,300 - $250,640

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy:
  Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the…