ServiceNow -Enterprise Service Management; ESM Senior Consultant - Tech Consulting

Service Now - Enterprise Service Management (ESM) Senior Consultant

Location:

Anywhere in Country

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, giving you opportunities to showcase your ability to motivate and develop your team, establish new client relationships, and grow your consulting and leadership skills.

• Engage with clients and internal teams to ensure successful project delivery, requiring analytical thinking and problem‑solving skills.
• Interact with business stakeholders to evaluate business models and processes.
• Analyze newly implemented technology solutions to verify they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.

• Act as a workstream lead across all aspects of Service Now ESM/GBS engagements and solution delivery.
• Manage and mentor a multidisciplinary team of 3–5 resources, including offshore consultants, developers, and testers.
• Provide guidance and industry‑leading practice expertise for Service Now ESM/GBS process implementations.
• Analyze a company’s ESM/GBS people, process, and technology capabilities; recommend leading‑practice solutions.
• Lead client process and design sessions; facilitate requirements workshops with subject‑matter resources.
• Experience in waterfall and agile delivery models, including planning, status reporting, budgets, and risk logging.
• Create high‑quality deliverables and project artifacts.

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering, or similar discipline.
• Typically 2–4 years of relevant Service Now project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of one of the following Service Now certifications:
• Service Now Certified Implementation Specialist – HR Service Delivery
• Service Now Certified Implementation Specialist – Customer Service Management
• Service Now Certified Implementation Specialist – Field Service Management
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills: communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
• Experience leading teams and supervising others.
• A driver's license valid in the U.S.
• Ability to travel to meet client needs.

• Performance analytics and reporting experience (certifications are a plus).
• Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience (certifications are a plus).
• Experience with Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).

We seek proactive, innovative individuals who demonstrate strong analytical skills, effective communication, and a passion for technology’s impact on business. Top performers are eager to contribute to team success.

• Comprehensive compensation and benefits package, including a base salary range of $102,500 to $187,900 in the U.S.; higher ranges for key metro areas.
• Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Hybrid model: most external, client‑serving roles work together in person 40–60% of the time during engagements.
• Flexible vacation policy that allows you to decide how much time off you need, with additional time for EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.

Apply today.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Professional Services

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or need to request an accommodation, please call 1-800-EY-HELP3, select Option 2 for candidate‑related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email TSS at