Senior Administrative Analyst​/Trainee - Albany; NY HELPS

Overview

Assist language testers with training and testing of IVR. Troubleshoot issues and update testing reports. Analyze and troubleshoot interface testing issues from a technology and business process view. Interfaces are critical to UI Program claims, payments, fraud prevention, and federal and state reporting.

• Assist language testers with training and testing of IVR. Troubleshoot issues and update testing reports.
• Analyze and troubleshoot interface testing issues from a technology and business process view. Interfaces are critical to UI Program claims, payments, fraud prevention, and federal and state reporting.
• Support detailed implementation plans for large modernization projects including: overall go-live schedule, application testing, data migration, infrastructure, training, interfaces, data warehouse, security, technical go-live steps, dry runs, upgrade period, help desk, go-no go decision criteria, and knowledge transfer.
• Analyze, and confirm accuracy of completion of implementation categories and steps.
• Provide weekly detailed reports and executive summaries.
• Facilitate interface and other technical troubleshooting meetings.
• User Acceptance Testing (UAT) Test Case Assignments using Mastercraft.
• Analyze accuracy of UAT test cases, testing progress, blocks, and results; provide detailed reports to management using Mastercraft and MS Excel.
• Work with program staff and stakeholders to develop test scenarios and test cases.
• Obtain and analyze correctness of test data from over 100 interface partners.
• Troubleshoot interface testing issues from a technology and business process view. Interfaces are critical to UI Program claims, payments, fraud prevention, and federal and state reporting.
• Deliverable analysis and tracking for technology vendors.

Preferred: Ability to initiate and maintain relationships across a diverse set of stakeholders.

This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, if they meet the below NY HELPS minimum qualifications.

• Administrative Analyst Trainee 1: Four years of experience conducting management and organizational studies to review and revise procedures for new or changing programs, review organizational performance, and develop internal controls; collecting data and conducting cost benefit or systems analysis to assist with organizational change; evaluating and developing recommendations to improve program operations and effectiveness; and designing and updating procedure manuals, forms, and policy.
  
  An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.
• Administrative Analyst Trainee 2: Five years of experience conducting management and organizational studies to review and revise procedures for new or changing programs, review organizational performance, and develop internal controls; collecting data and conducting cost benefit or systems analysis to assist with organizational change; evaluating and developing recommendations to improve program operations and effectiveness; and designing and updating procedure manuals, forms, and policy.
  
  An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.
• Senior Administrative Analyst: Six years of experience conducting management and organizational studies to review and revise procedures for new or changing programs, review organizational performance, and develop internal controls; collecting data and conducting cost benefit or systems analysis to assist with organizational change; evaluating and developing recommendations to improve program operations and effectiveness; and designing…