Senior Epic Environment Management Analyst

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

And we do it all with heart, each and every day.

The Epic Environment Management Analyst supports the Epic Electronic Health Record (EHR) environments across Retail Healthcare, Payor, and Specialty organizations. This role will support Epic environments including production, testing, training, and lower environment systems. The Epic Environment Management Analyst is part of a team serving as the central point of coordination for changes, updates, and upgrades to ensure system stability and operational efficiency.

• Supporting multiple environments:
  Coordinating the day-to-day operations and maintenance of multiple Epic environments, such as production, disaster recovery, training, and testing.
• Coordinating Updates and Upgrades:
  Participating in the planning, coordination, and execution of Epic updates (SU), version upgrades, and regular maintenance.
• Advocating Change Control Processes: assuring adherence to change control processes for the Epic system, including build migration using Epic's Data Courier and Content Management tools.
• Coordinating System
  
  Activities:
  
  Organizing key activities including environment refreshes and data migrations.

• Acting as a Liaison:
  Serving as a bridge between Epic application teams, infrastructure teams, third-party hosting vendors, and Epic representatives.
• Hosting and Facilitating Meetings:
  Coordinating meetings for the Change Control Board and other work groups to ensure alignment and communication.
• Communicating Effectively:
  With minimal manager supervision, drafting, preparing and disseminating structured communications to technical teams and end-users regarding upcoming changes, downtimes, and other environment activities.
• Coordinating with Vendors:
  Participating in healthy vendor relationships and serve as a point of contact for technical issues and inquiries.

• Tracking and Documenting:
  Maintaining documentation for environment versions, patch levels, and maintenance schedules, in systems such as Atlassian Confluence.
• Monitoring Performance:
  Participating in Epic system performance and troubleshooting issues related to Data Courier and Content Management.
• Reviewing Epic Communications:
  Analyzing and acting on Patient Safety Escalations (PSE), Care Concern Bulletins (CCB), and Nova documentation from Epic.
• Supporting testing:
  Collaborating with Quality Assurance (QA) teams on application and integrated testing for system upgrades.
• Coordinating downtime:
  Participating in the planning and testing of downtime and disaster recovery procedures.

• Demonstrating ability to integrate into multiple work teams.
• Responsible for understanding the technological advances and innovations available in the healthcare industry.
• Promoting individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization, serves as a customer resource.

• 5+ year experience working with Epic or Cerner in Healthcare IT environment, specifically supporting upgrades.
• 5+ year experience with Epic or Cerner software, including environment management, build tracking, and change control processes using tools like Data Courier and Content Management.
• 5+ year experience with Change Management or IT Project Management.

• Epic certifications (e.g., Data Courier, Bridges).
• ITIL certification.
• Demonstrated self-directed learning, multi-tasking, organizational, and communication skills.
• Professional attitude, communication style, and…