Business Systems Analyst

Career Opportunities with New York State Teachers' Retirement System

A great place to work.

Current job opportunities are posted here as they become available.

Apply by: All applications must be submitted by 5:00 pm on Sunday, February 1, 2026. Applications received after 5:00 pm will not be considered.

Note: Sponsorship is not available for this position. Applicants must hold unrestricted work authorization. NYSTRS is unable to sponsor or assume sponsorship of an employment visa for this position now or in the future.

Under the direction of IT Business Solutions leadership, the Business Systems Analyst 3 operates with significant independence to lead complex, mission-critical business analysis functions s role oversees activities such as business analysis, demand management, quality assurance, systems testing, implementation, and process improvement.

We will be filling three (3) Business Systems Analyst 3 vacancies. These positions will be in the following areas:

• Application Architecture and Process Section
  • Demand Management Unit – 1 Position
• Business Analysis, Quality Assurance, and Decision Support Section
  • Quality Assurance Unit - 1 Position
  • Business Analysis Unit - 1 Position

• * Either
  1) Reachable on the Civil Service eligible list; OR
  2) Eligible for reassignment by virtue of having permanent competitive service as a Business Systems Analyst 3 (SG-25); OR
  3) Eligible for transfer under the provisions of Civil Service Law by virtue of having one year of permanent competitive service in an appropriate title.

* The Business Analyst 3 is not an approved NY HELPS title. You must be employed by NY State and meet the minimum qualifications as outlined above.

• Possess strong supervision and time management skills; the ability to direct projects of a highly complex nature; prioritize and meet deadlines
• Ability to work within budgetary guidelines and support corporate goals and objectives
• Willingness to follow procedures; support corporate policy and objectives; delegate; be a team player; mentor and coach
• Significant experience with requirements gathering, as well as documentation and management, specifically creating business and functional requirements and specifications and requirements traceability matrices
• Experience with Service Now’s IT Service Management/Strategic Portfolio Management/IT Business Management application suites
• Experience developing functional and technical programming specifications
• Experience in the full system development lifecycle process
• Commitment to providing exceptional customer service
• Excellent communications skills
• Excellent interpersonal skills
• Ability to mentor business analysts who are less experienced

• Expertise in QA methodologies, test automation and performance testing
• Experience with testing APIs, websites, web applications, People Soft, Workday and mobile applications
• Experience leading QA teams
• Experience using test case management software to organize and manage test documentation and results
• Strong knowledge and experience with Agile methodologies
• Strong analytical and problem-solving skills with a detailed oriented approach to identifying and resolving issues
• Ability to lead cross functional teams and coordinate with multiple stakeholders to deliver high quality testing solutions
• Excellent communication and collaboration skills, with the ability to work cross-functionally and communicate QA findings effectively to technical and non-technical stakeholders
• Proficient in Microsoft office applications
• Ability to manage multiple projects simultaneously

Currently we have a hybrid work schedule which may be subject to change in the future.

The duties of the Business Systems Analyst 3 will include, but are not limited to, the following:

• Perform the role of the Demand Management Process Owner to include:
  • Defining the overall mission of the process
  • Establishing and communicating the process mission, goals, and objectives to all stakeholders
  • Resolving any cross-functional (departmental) issues
  • Ensuring consistent execution of the process across the organization
  • Reporting on the effectiveness of the process to senior management
  • Initiating any process improvement initiatives
• Monitor Service Now for demand submissions daily
• Collaborate with all our business units and key stakeholders on a regular basis to understand their demands and IT requirements by gathering high level scoping information for every demand. Document high level context diagrams in support of new demand scoping
• Evaluate and work with our business units and key stakeholders to prioritize incoming IT demands based on an agreed upon scoring framework, MoSCoW categorization, resource availability, and strategic alignment
• Work with IT Team Leads to plan and align demands within in our release management process
• Perform continual service improvement of our existing demand management…