Information Technology Specialist

Information Technology Specialist 3 – 10509
NYS Office of Information Technology Services

Base pay: $86,681.00/yr – $/yr (actual pay depends on skills and experience)

Under the general direction of the Information Technology Specialist 4, the Information Technology Specialist 3 will serve as the Printer Lead for the NYS Office of IT Services (ITS), Dedicated Support, Public Safety (NYSP), Workplace Services Unit. The role requires occasional lifting of equipment up to 50 pounds, intermittent travel, and some overtime.

Responsibilities include:

• Product owner for NYSP printer programming and solutions
• Install, configure, and troubleshoot multi‑function and network printers
• Perform supervisory responsibilities as applicable
• Manage and maintain printer support for NYSP
• Review and assign IT Service Management (ITSM) tickets within the designated assignment group
• Lead inventory and surplus of all networked devices
• Facilitate and lead regular check‑ins with the centralized procurement team
• Lead the team for device administration and configuration
• Provide input for device selection, meeting with vendors as necessary to meet NYSP needs
• Monitor ITSM work queues to ensure timely resolution of client requests
• Collaborate with counterparts in other regional areas as workload dictates
• Install, load, and configure software applications
• Troubleshoot and provide technical assistance to clients
• Document procedural steps for all printer processes
• Train and orient users on hardware and software where appropriate

• One year of permanent competitive services as an Information Technology Specialist 3 or in a G‑21 or higher administrative position under Section 52.6 of the Civil Service Law; or title eligible for transfer under Section 70.1 of the Civil Service Law (not a second consecutive transfer exceeding two salary grades)
• Required to be on the examination eligible list for the position title at the time of application; must be reachable for list appointment

ITS does not offer permanent employment to candidates who cannot provide documentation of authorization to work permanently in the United States. The policy does not allow hiring F1 or H1 visa holders for permanent employment or sponsoring non‑immigrant aliens for temporary work authorization visas or permanent residence. Some positions may require fingerprinting, up to 25% travel, lifting up to 50 lbs, and may be pending Civil Service approval.

Locations in New York City receive an additional $3,400 downstate adjustment; locations in the Mid‑Hudson receive $1,650 adjustment.

• Paid Time Off
  • 13 paid holidays annually
  • Up to 13 days of paid vacation leave annually
  • Up to 5 days of paid personal leave annually
  • Up to 13 days of paid sick leave annually for PEF
  • Up to 3 days of professional leave annually for professional development
• Health Care Benefits
  • Affordable health insurance options for employees and dependents
  • Family dental and vision benefits at no additional cost
• Additional Benefits
  • New York State Employees’ Retirement System (ERS) membership
  • NYS Deferred Compensation
  • Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
  • Public Service Loan Forgiveness (PSLF)
  • And many more

The Office of Information Technology Services is an equal opportunity employer and encourages all qualified individuals, including those with disabilities, to apply.