Business Analyst

Summary

The Business Analyst will support critical program initiatives by gathering business requirements, analyzing workflows, creating data models, and developing business intelligence solutions. This role requires extensive experience with Cognos, SQL, and complex analytics, along with strong communication skills and domain expertise in social services or similar fields.

• Gather, analyze, and document complex business requirements and translate them into clear functional and non-functional specifications.
• Conduct in-depth analysis of business processes, workflows, and data to identify gaps, opportunities, and system enhancements.
• Create, update, and troubleshoot Cognos Framework Manager and Transformer models to support reporting and analytics needs.
• Develop and modify reports using Cognos reporting tools, ensuring accuracy, usability, and alignment with business objectives.
• Perform advanced SQL analysis, including writing complex queries, joining multiple datasets, and applying conditional formatting.
• Test and validate reports, dashboards, and analytics deliverables; identify issues and lead troubleshooting efforts.
• Document findings, technical details, and recommendations in clear, professional formats for both technical and non-technical stakeholders.
• Collaborate with teams across social services or related fields to understand program operations and align technical solutions with business needs.
• Present analytical insights and complex data issues to business partners, leadership, and project stakeholders.

• At least 7 years of experience in gathering business requirements and designing practical solutions.
• Strong experience working with Cognos Framework Manager and Transformer models (building, updating, and troubleshooting).
• Solid background in creating and updating Cognos reports.
• Good proficiency in SQL, including writing complex queries and joining multiple tables.
• Experience in testing reporting/analytics solutions, solving data issues, and documenting findings.
• Experience working in social services or related fields is an advantage.
• Bachelor’s Degree required.

• Cognos (Framework Manager, Transformer, Report Studio)
• SQL (complex joins, formatting, analytical functions)
• Data modeling and analytics
• Report and dashboard development
• Requirement gathering & process analysis
• Strong communication & presentation abilities
• Experience in social services domain

Requirement: 3 Professional References should be provided upon application/in the resume

Compensation: $53.61 per hour

Priority Cares Home Services is a New York-based agency dedicated to providing compassionate care to communities across Queens, Brooklyn, Bronx, Westchester, and Staten Island. We offer coordination services for various Medicaid waiver programs, including NHTD, TBI, and PCA. Our experienced team ensures that clients receive top-quality care from their designated caregivers, with ongoing support and information available as needed. We prioritize the comfort and well-being of both clients and caregivers, ensuring that aid/caregivers are paid on time and without hassle.

We are dedicated to delivering compassionate and reliable home care services that empower individuals to live with dignity and independence. Through CDPAP, NHTD, and TBI services, we ensure our clients receive personalized care that promotes well‑being and enhances quality of life.

To lead the home care industry in providing comprehensive, person-centered services that enable individuals to thrive in their own homes while fostering greater community support and involvement.

• Compassion
  :
  We put the well-being of our clients first, ensuring their comfort and care are at the heart of everything we do.
• Independence
  :
  We support individuals in maintaining control over their lives and decisions through personalized care.
• Respect
  :
  Every individual is treated with dignity, ensuring that their needs and preferences are prioritized.
• Integrity
  :
  We uphold the highest ethical standards in care provision, ensuring transparency and accountability.
• Inclusivity
  :
  We are committed to serving diverse populations and making our services accessible to all.