IT Support Analyst

Duties and Responsibilities

• Promote effective learning by providing clear technical assistance and communication to students, faculty, and staff.
• Support University web-enabled services via phone, email, and other communication channels.
• Support Office 365 for students, faculty, and staff.
• Support Multifactor Authentication (MFA), including Microsoft Authenticator and UKG text messaging.
• Troubleshoot and resolve Tier 1 issues related to hardware, software, A/V, login, browsers, the learning management system, and other University technologies.
• Manage support escalations to and from internal teams to ensure timely resolution.
• Document FAQs, instructions, specifications, procedures, and requirements for both internal and external users.
• Make recommendations to enhance services offered to students, faculty, and staff.
• Work collaboratively with other teams to test new applications and systems.
• Perform repairs, maintenance, and installation of computer hardware, software, MFP/printers, and other hardware/software supported by ITS.
• Support students, faculty, and staff in both on‑site and hybrid work and learning environments.
• Manage access to files, email, and other University resources using Office 365 and Active Directory.
• Contact outside support vendors to obtain documentation, information, or support.
• This position requires five days on‑site in St. Petersburg, Florida.
• Other duties may be assigned.

• An Associate’s Degree OR a minimum of three years of experience in IT support or a related field.
• A CompTIA A+ Certification is strongly preferred.
• Knowledge of Active Directory administration.
• Familiarity with Microsoft Azure fundamentals.
• Ability to troubleshoot various PC, printer, and network hardware issues.
• Strong customer service skills and ability to collaborate effectively with technical support teams.
• Flexibility to work occasional nights and weekends.

Hiring salary range: $52,000.00 – $55,000.00.

If you have problems with online submission, please call 518‑608‑8238.

Excelsior University offers competitive compensation and a generous benefits package that includes paid time off, retirement, and excellent health insurance. Interested candidates should submit a letter of application, resume, and the names of three professional references. Please submit requested information by clicking the Apply Now button on this page.

Excelsior University is an equal opportunity employer committed to ensuring all qualified applicants receive consideration for employment without regard to any legally protected characteristic.