Desktop Support Technician

· 7 years’ IT experience, including technical training

· Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications

· Experience with imaging Windows 10 and 11 OS.

· Familiar with basic network concepts (e.g., TCP/IP, Windows Networking, Ethernet)

· Networked printer experience (queue creation, server maintenance, etc.)

· Experience in using PC-based word processing, presentation, and e-mail software preferred

· Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred

· Experience providing direct IT support to executives or senior leadership is highly desirable.

· Familiarity with IT service management tools such as Service Now or Remedy is a plus.

· Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations

· Outstanding customer service and interpersonal skills

· Excellent organizational skills and ability to prioritize tasks among many competing requests

· Experience working in or supporting a call center or help desk environment

· MCP and/or A+ Certifications - a huge plus

· Aptitude for learning

· Excellent oral and written communication skills

· Ability to work in teams and in a team environment

· Able to lift to 50 pounds

· Valid driver’s license