Information Technology Specialist

Information Technology Specialist 2 - Hourly - 9936

Join the NYS Office of Information Technology Services as an Information Technology Specialist 2, working hourly, to support x86 Linux Server environments across state agencies.

$32.00/hr – $32.00/hr

Under the direction of an ITS3 (G23) within the Data Center Services (DCS) Linux Unit, the Information Technology Specialist 2 will support x86 Linux Server environments at centralized data center locations and at field offices throughout NYS.

• Install, configure, and maintain Linux operating systems for several state agencies, performing server‑side functions and troubleshooting activities that support business‑critical applications.
• Manage user access, monitor system stability and security, troubleshoot issues by examining server log data and reviewing network statistics.
• Configure Red Hat Enterprise Linux (RHEL) Server versions 8 and 9, work with enterprise server application and database teams to install and configure software.
• Collaborate with the Chief Information Security Office (CISO) to identify and address vulnerabilities and implement security controls.
• Perform regular maintenance, review and report error logs, and make necessary changes to source code to ensure reliable performance.
• Process requests, incidents, problems, and change requests via the Service Now ITSM system, documenting work notes and adhering to incident severity and service level objectives.
• Participate in on‑call rotation, responding to Service Desk calls after business hours (7 pm – 7 am) to resolve P1 or P2 incidents and contact vendor support when needed.

• Bachelor’s or higher‑level degree in computer science or related field, or equivalent experience.
• Minimum of one year’s experience in information technology, or two years of experience in information technology.
• Experience in one or more of the following areas: artificial intelligence, automation, business/systems analysis, cloud computing, computer installation, diagnosis and repair, computer programming, cybersecurity, data analytics, database administration, GIS, CAD, digital forensics, informatics, IT customer support, UX, web development, knowledge management, network management, program design, program testing, project management, server management, storage management, systems management, technical writing, telecommunications, virtual technology.

• Thirteen (13) paid holidays annually
• Up to thirteen (13) days of paid vacation leave annually
• Up to five (5) days of paid personal leave annually
• Up to thirteen (13) days of paid sick leave annually for PEF
• Up to three (3) days of professional leave annually for professional development

• Multiple affordable health insurance programs for employees and dependents
• Family dental and vision benefits at no additional cost

• New York State Employees’ Retirement System (ERS) membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non‑immigrant aliens for temporary work authorization visas or permanent residence. Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

Entry level

Full‑time

Science, Information Technology, and Engineering

IT Services and IT Consulting

The Office of Information Technology Services is an equal‑opportunity employer. We recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.