Information Technology Specialist

Overview

Information Technology Specialist 2 - Hourly - 10365

Base pay range: $66,951.00/hr - $85,138.00/hr this range is provided by NYS Office of Information Technology Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Under the direction of an Information Technology Specialist 3, within the Chief General Counsel Division, support 50+ NYS Executive Agency legal departments with eDiscovery support needs.
• Coordinate eDiscovery support sessions with agency counsel.
• Triager first-level technical support calls relating to Office 365 eDiscovery Centers.
• Document basic-level techniques provided to Compliance Officers.
• Handle first-level technical support calls with Microsoft Premier Support (MSFT).
• Perform record keeping and communicate legal hold Compliance Officer designations by maintaining documentation, communication distribution lists, and case tracking.
• Write code (VB, VBA, .Net, or Power Shell) to normalize names from user-friendly names to computer-specific names; identify instances where a MEHA mailbox display name is not in the proper form.
• Perform eDiscovery Center experiments by creating sample sets; document hypothesis, test conditions, test results, and summary information; add information to a knowledge base for retrieval when requested.
• Automate manual processes by writing or improving Power Shell, SharePoint, and/or .Net code.
• Write code to format weekly CSV files into reports; scripts to identify duplicate email accounts based on CSV input; and code to validate Archive email migration validation reports; organize Archive email migration data into valid batch file loads.
• Migrate litigation hold email accounts and enhance workflow by adding to the email template library and extracting data points to a database.
• Assist with research on agency software and hardware needs.

Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.

OR a bachelor's or higher-level degree in any field and one year of experience in information technology;

OR 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.

OR two years of professional experience in information technology.

Promotion:
Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.

Transfer:
Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.

55b/c Appointment:
This position is eligible for 55b/c designation and candidates are encouraged to apply.

• Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
• Appointment to this position is not final until all agency approvals have been granted.

Benefits of Working for NYS include a generous package worth about 65% of salary, including:

• Holiday & Paid Time Off:
  Thirteen (13) paid holidays annually; up to thirteen (13) days of paid vacation; up to five (5) days of paid personal leave; up to thirteen (13) days of paid sick leave for PEF; up to three (3) days of professional leave for development.
• Health Care Benefits:
  Eligible employees and dependents can choose from a variety of health insurance programs; family dental and vision benefits at no additional cost.
• Additional Benefits: NYS ERS Membership, NYS Deferred Compensation, access to NY 529 and NY ABLE programs, PSLF, and more.

The Office of Information Technology Services is an equal opportunity employer. We recognize that diversity in our workforce is critical to fulfilling our mission and encourage all individuals with disabilities to apply.

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Science, Information Technology, and Engineering
Industries: IT Services and IT Consulting