Quickbooks Expert

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We are seeking a dynamic and results‑oriented Next Level Help Expert to join our team. You will be at the forefront of a revolutionary new support model, designed to provide customers with faster, more effective resolutions for their most complex product issues. This role consolidates and centralizes expert knowledge into a single dedicated team, where you will take full ownership of a customer's issue from escalation to final resolution, eliminating fragmented experiences and lengthy hold times to get customers back to running their business faster than ever before.

• Act as the final resolution path for customers with complex or escalated product issues, providing direct, expert‑level technical support.
• Serve as a critical escalation point; help customers navigate complex situations with empathy and determination, and raise awareness of emerging trends.
• Contribute to continuous improvement of our products, processes, and people, striving to get 1% better every day.
• Collaborate with peers across Product Support and the Next Level Help organization; articulate issues and remedies effectively to customers, agents, and leaders.
• Advocate for the customer, using insights to influence future support strategies and product roadmaps.

• Minimum 3+ years in a technical support or related role, with a proven record of managing escalations and driving satisfaction.
• Deep product expertise in at least two of:
  Quick Books Online (QBO), QBO Advanced or Accountant, Online Elite Payroll, or Quick Books Time.
• Problem‑solving and ownership: recognize a situation, own it, and make sound decisions quickly, often with minimal data.
• Customer‑obsessed mindset with demonstrated ability to handle challenging situations with empathy and determination.
• Excellent verbal, written, and interpersonal communication skills.
• Technical proficiency with office tools (Excel, GSuite, etc.) and expert tools like Salesforce and CS Server.
• Adaptability and ability to manage multiple priorities in a fast‑paced, high‑volume environment.
• Preferred:
  Basic or intermediate knowledge of accounting principles.

Intuit provides a competitive compensation package with a strong pay‑for‑performance rewards approach. This position is eligible for a cash bonus, equity rewards, and benefits, in accordance with our applicable plans and programs. Pay is based on job‑related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, regular comparisons across categories of ethnicity and gender are conducted.

• Bay Area, California: $28.00 – $38.00
• Southern California: $28.00 – $38.00
• Colorado: $27.00 – $36.50
• Hawaii: $28.00 – $38.00
• Illinois: $27.00 – $36.50
• Massachusetts: $28.00 – $38.00
• Maryland: $27.00 – $36.50
• Minnesota: $24.00 – $33.00
• New Jersey: $28.00 – $38.00
• New York: $28.00 – $38.00
• Ohio: $24.00 – $33.00
• Vermont: $27.00 – $36.50
• Washington: $28.00 – $38.00
• Washington DC: $27.00 – $36.50