Lab Computing Analyst

Job Details

Job Title: Lab Computing Analyst
Location: 101 Customer Site Street, Albany, NY 12207
Duration: 3 Months
Expected

Hours:

40 hours per week
Work Model: Onsite
Pay Rate: $33.70/hr

Applies professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations. Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting. Maintains access control, data integrity and file system security for the computer/data center environment. Monitors, tracks and records system performance and utilization metrics.

Communicates highly technical information to both technical and nontechnical personnel. Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency. May participate in development of information technology and infrastructure projects. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions.

• Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation
• Implement customer specified benchtop computing design and processes
• Administer and assure connectivity of customer's Windows based platform
• Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imaging of computers
• Manage On-boarding, retirement, and relocation of equipment
• Implement Windows based security, including but not limited to: user/group permissions, file/folder permissions, group policies, local security policies, etc.
• Analyze, identify, and implement enhancements, upgrades and/or solutions to improve overall desktop platform support in a timely manner
• Ensure adherence to client's corporate policies through periodic reporting and compliance programs
• Act as the technical support contact for instrument vendor
• Repair and troubleshoot instrument-related computers and escalate issues to the client infrastructure teams
• Provide technical support for new system validations and change management efforts
• Create and maintain a physical inventory of lab equipment, PCs, software, and any other information specified by the client
• Submit weekly Engineer reports to the team lead by COB on the last business day of the week
• Act as client liaison for software/hardware related inquiries
• Participate in client team meetings
• Provide support across all Enterprise practices as required
• Demonstrate appropriate use of office equipment/software after training
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.)
• Job pace may be fast and job completion demands may be high
• Must be able to remain in a stationary position more than 25% of the time
• Occasionally move between labs, corridors, adjoining rooms, and buildings onsite
• Frequently operate on instruments, objects, tools or controls, requiring bending, squatting, stretching and reaching
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds)
• Vision abilities required include close range, color vision, peripheral vision, depth perception, and ability to adjust focus
• Occasionally operates a computer and other office machinery
• Employee may handle hazardous waste according to local, state, and federal regulations
• Potential risk to lab-based hazards including extreme temperature, biological materials, and hazardous chemicals
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing for respirators

• Experience with technologies including Microsoft Office, networking, remote computing and backup systems
• Experience with scientific instrumentation
• Experience in Life Science environment
• Experience in a validated environment
• Experience working in GxP, ISO, and FDA compliant facilities
• Active Directory
• Folder permissions / shared drives
• SCCM
• Acronis
• Networking-Troubleshoot skills, Ethernet cables, problem-solving skills
• Zscaler
• Dymo printers
• Service Now
• Windows 11 upgrade

• Linux
• Group Policy
• Splunk
• Cyber Ark
• Pharma/IT background is a solid nice to have
• Strong desktop support skills

2 rounds virtual, 30 mins – 1 hr. 2 stages of interview contingent on passing the 1st round

Intelli Pro is an Equal Opportunity Employer and values diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. Our Inclusivity Commitment emphasizes embracing candidates of all…