Surgical Scheduler - Cardiology

Responsibilities

• Greet patients in a prompt, courteous and professional manner.
• Interact with a diverse patient population.
• Initiate surgical booking process as instructed by physician via flow sheet or surgical task.
• Compile surgical packets for booking, including booking sheet, check list, pre-op orders, consent form, pre-admission form, and prior auth, with variances per physician preference, patient age and location of surgery.
• In coordination with the surgeon, ensure consents are complete.
• Obtain release of information to complete disability/FMLA paperwork as needed, including "Out of Work/School" notes; work with nursing staff to address questions or concerns.
• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
• Schedule pre-surgical appointments for patients who need clearance and ensure clearances are sent to the appropriate places.
• Communicate timely with all parties (surgeon, patient, operating room, insurance company) to confirm the date of surgery and obtain all appropriate surgical clearances.
• Coordinate OR time/date with equipment representative, if needed.
• Conveys professional image by adhering to the established dress code.

• Responsible for initiating surgical booking process.
• Compile booking sheets, all surgical consents, pre-op orders, prior authorization and pre-admission forms.
• Preparing patient disability and out of work / school paperwork.
• Responsible for updating the system with registration, scheduling and insurance information.
• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any patient questions.
• Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understands the practice and hospital strategic plan.
• Supports plans, policy and procedures, and initiatives within scope of their department's expectations and role.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
• Exemplifies Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.

• High School Diploma/G.E.D.
  
  - required
• 2-3 years office experience or one year of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; escalate issues as needed.
• Strong teamwork skills and work ethic.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Occasionally
• Hazards - Rarely
• Temperature Change - Rarely
• Atmospheric Conditions - Rarely
• Vibration - Rarely

Thank you for your interest in Albany Medical Center!

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly…