Registration Associate – Albany Memorial Hospital Nights

Representative I – Albany Memorial Hospital – FT – Nights

Full‑time night shift position. Requires holiday and/or weekend rotation and a two‑week training period (Mon‑Fri, 8 am–4:30 pm).

Pay range: $17.25–$22.54 per hour, varying within this range based on location and experience.

• Provides patient‑focused customer service.
• Performs outpatient and/or inpatient registration and insurance verification functions.
• Collects patient financial liability payments and ensures patients meet financial requirements, including Medicare medical necessity, payer pre‑certifications, and referrals.
• Provides general information to hospital users, patients, families, and physician offices.
• Investigates and resolves customer service issues, researches, collects, and analyzes information, and identifies opportunities to improve program efficiency and patient experience.
• Collaborates on performance improvement activities and distributes analytical reports.
• Utilizes multiple system applications to perform analysis, create reports, and develop educational materials.
• Analyzes data, synthesizes and presents findings with graphical presentations, and recommends practical solutions that support business strategy and leadership decision‑making.
• Maintains working knowledge of applicable federal, state, and local laws, Trinity Health Integrity & Compliance Program, Code of Conduct, and other relevant policies, procedures, and guidelines.

• High school diploma or equivalent.
• Minimum one (1) year of customer service experience.
• Patient access experience preferred.
• HFMA CRCR or NAHAM CHAA certification required within one (1) year of hire.

• Medical terminology and knowledge of diagnostic and procedural coding.
• Insurance verification experience with the ability to explain benefits and secure necessary authorizations.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.