Service Coordinator Supervisor

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement

The Service Coordination Supervisor provides leadership, oversight, and support to Service Coordinators, ensuring high-quality, person-centered services for individuals with disabilities and/or seniors. The Supervisor ensures all planning, coordination, and documentation meet New York State Department of Health (DOH) requirements. This position promotes independence, community inclusion, and self-determination through effective supervision, compliance monitoring, and professional development.

• Supervise Service Coordinators in accordance with state regulations and agency policy.
• Hold monthly individual supervision meetings and maintain required documentation.
• Review and approve Individual Service Plans (ISPs) and Revised Service Plans (RSPs) for accuracy, compliance, and person-centered content.
• Meet potential and active participants in person before any ISP/RSP completion, unless doing so would cause a delay.
• Conduct periodic file audits and case reviews to ensure regulatory compliance and quality service delivery.
• Monitor caseload distribution and assist in assigning and balancing workloads.
• Provide training, mentoring, coaching, and performance feedback to Service Coordinators.
• Ensure timely documentation, service notes, and full compliance with agency and state guidelines.
• Participate in interdisciplinary team meetings, case conferences, and required staff development sessions.
• Report compliance issues or program concerns to the Program Director or Executive Director.
• Maintain up-to-date knowledge of NYS regulations, DOH guidance, and best practices.
• Support a culture of accountability, professionalism, and teamwork.
• Carry a caseload of up to 10 participants when needed.

• LMSW or LCSW (NYS Education Department)
• Master’s/Doctorate in Social Work, Psychology, or Gerontology
• Licensed Physical Therapist, Registered Nurse, Certified Teacher of Students with Disabilities, Certified Rehabilitation Counselor (CRCC), Licensed Speech Pathologist, or Licensed Occupational Therapist
• Minimum one year of case management/service coordination experience, including referrals and linkage to community services for individuals with disabilities and/or seniors. Experience as an NHTD/TBI Service Coordinator is strongly preferred.

• Must supervise Service Coordinators and provide ongoing oversight and training.
• Maintain supervision documentation and provide records for audits or reviews.

• Strong understanding of community-based supports and service systems.
• Leadership skills in supervision, mentoring, and performance management.
• Knowledge of person-centered planning and service coordination best practices.
• Excellent interpersonal, communication, and organizational abilities.
• Ability to interpret and apply NYS DOH regulations.
• Proficiency in Microsoft Office, data entry, and EHR systems.
• Ability to manage multiple priorities in a compliance-driven environment.

• A combination of office and community-based work.
• Travel required for participant visits and meetings.
• Valid NYS driver’s license and reliable transportation required.
• Occasional evening or weekend hours may be necessary.

• Competitive salary based on education and experience.
• Health, dental, and vision benefits.
• PTO, holidays, and training opportunities.

Higher Ground IHS Inc. is an Equal Opportunity Employer and prohibits discrimination based on any protected classification under applicable law.