Information Associate; Req

Overview

Be a part of the mission at Whitney Young Health (WYH) to provide high quality healthcare that is affordable and accessible to our diverse community.

WYH has a robust benefits package including generous time off, affordable health, dental and vision insurance, 401k with safe harbor employer match, tuition reimbursement, term life insurance, commuter benefits and more.

Responsible for administrative processes and support functions for Whitney M. Young, Jr., Health Services clinical programs.

• Assists patients in completing all registration information including demographics, insurance/financial information and case assignment, consents, data collection, and portal signup. Enters aforementioned information into the electronic health record.
• Verifies insurance information including eligibility for the specific service and visit, copay amount, and PCP/provider.
• Completes the checkout process including scheduling the next visit as indicated, and provides patients with complete documentation.
• Follows all payment collection processes including payment collection from patients, enters information into the electronic health record, provides patients with a payment receipt, reconciles receipts and any cash collected, and deposits payment into a secure drop box.
• Handles appointment scheduling, rescheduling, and cancellation functions for WYH and community providers while following established protocols; including proper patient identification, provider or specialty specific guidelines, visit type and status usage, visit reason, address and phone verification, case assignment, and/or prescription eligibility.
• Scans patient information into the correct location within the EHR.
• Notifies patients of the details and expectations for appointments made (date, time, if special instructions indicated).
• Ensures no-show patients at the specialists practice are contacted.
• Ensures that referrals are addressed in a timely manner.
• Maintains ongoing tracking and appropriate documentation on referrals, diagnostic imaging, and all appointments arranged outside the WYH organization.
• Assists patients in completing the application for the sliding fee discount program.
• Takes messages and sends to the appropriate staff person following established protocols which include handling emergent calls, other defined prioritization, correct patient contact information, and complete and accurate messages.
• Provides assistance and general information to patients, visitors, or staff as requested regarding all WYH sites such as hours of operation, services provided, procedures performed, and information in regards to special event activities.
• Proactively contacts patients via phone, fax, letter, etc. as indicated for purposes such as appointment changes, data collection, information update.
• Use paging system when necessary and remain knowledgeable about emergency procedures, codes, and how to reach staff to assist during drills or real life situations.
• Ability to communicate with patients in a professional and equitable manner recognizing diverse populations (age, gender, ethnicity, language, etc.).
• Consistently greet patients in a pleasant manner and communicate any prolonged visit time.
• Maintain efficient, effective flow of patients by following work flow priorities.
• Ensure work areas are fully stocked with office supplies and relevant forms.
• Ensure daily reports are run including forms necessary for downtime procedures.
• Collect and distribute medically necessary forms to provider staff for patients (e.g., disability, pre-employment, school entry) and assist patients when forms are complete.
• Remain knowledgeable about and complete procedures related to release of information for patient records.
• Plan for and demonstrate flexibility in personal workflow in response to unit workload.
• Maintain responsibility for attendance and punctuality.
• Assist with orienting new employees.
• Demonstrate excellence in both internal and external customer service.
• Understand and effectively communicate HIPAA compliance, corporate compliance and client confidentiality.
• Ensure and/or remain in compliance with local, state, and…