Pre-Service Representative

Join to apply for the Pre-Service Representative role at Albany Medical Center
. This position is part of the Patient Engagement Center, scheduled for a Day shift in the United States. The salary range is $40,495.10–$52,643.64 per year.

The Pre-Service Representative I is responsible for the initial touchpoint with our patient population to provide an exceptional patient experience and assist in scheduling services for our Hospital and Practice. The role requires working in a high-volume, fast-paced environment and understanding complex scheduling needs while remaining empathetic and compassionate. Responsibilities include verifying insurance eligibility, interpreting responses, capturing health insurance information, applying contractual benefits, and collecting patient financial obligation pre-services.

After one year of successful performance, the incumbent may be promoted to Pre-Service Representative II in accordance with the Career Ladder requirements.

• Provide initial patient contact and support across all channels.
• Schedule patient appointments accurately.
• Use eligibility application to verify insurance and capture information.
• Interpret insurance benefits and apply contractual obligations.
• Collect patient financial obligation pre-services.
• Exceed expectations by delivering exceptional patient experience.

• High School Diploma or equivalent (required).
• Minimum 1–2 years of customer service experience.
• Customer service personality with ability to engage patients and customers via telephone.
• Insurance knowledge preferred.
• Demonstrated ability to interpret patient’s insurance benefits and apply contractual obligations.
• Ability to multi-task in stressful, high patient volume environment.
• Team-minded with strong problem-solving skills.

• Proven customer service skill and ability to exceed expectations.
• Stress tolerance and composure under pressure.
• Good judgement with resourceful problem solving.
• Capacity to learn quickly and review information to draw conclusions.
• Team collaboration and communication.

Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties.

Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.