Patient Services Coordinator; Albany, NY

Patient Services Coordinator (Albany, NY) - Audibel

Join a team dedicated to excellence in hearing healthcare through our Patient Journey philosophy. The Patient Care Coordinator (PSC) is the face of the clinic and guides patients toward better hearing.

• Provide a professional front office experience, greet patients, and manage the clinic schedule.
• Check patients in and out of patient management software, track orders/sales, and maintain reports.
• Utilize an elevated customer service approach and communication style.
• Direct and answer calls in a timely, professional fashion.
• Strategically manage patient schedule on behalf of Clinic Team.
• Understand, support and track current marketing initiatives for the clinic.
• Organize the office, maintain supplies, and ensure accurate patient files.
• Protect patient privacy, collect insurance information, and complete insurance authorization.
• Maintain day-to-day operational procedures.
• Lead morning team meeting on behalf of the Clinic Team at the start of each day.
• Make deposits and maintain the cashbox; reconcile deposits daily and report weekly.
• Support Northland Employee Corporate and/or Department guidelines; check and verify quality; react to change productively and handle other essential duties as assigned.

• High school diploma preferred or equivalent work history.
• 1-2 years of experience in a customer service, medical reception, or retail position preferred.
• Proficient computer skills and knowledge of Microsoft Office Programs.
• Industry familiarity encouraged.
• Ability to manage confidential information with complete discretion.

• Patient Retention
• Patient Referrals/Reviews
• Schedule Efficiency
• Collected Payments
• Accurate Data/Patient Files

Salary: $19.00 - $21.00 per hour. Factors may affect starting pay within this range, including geography/market, skills, education, and experience.

This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.