Payment Operations Associate

Summary of Role

To provide a high level of support to both members and internal staff as it relates to the daily operations of payment operation functions, which include but are not limited to: mailed transactions, share draft in-clearing, remote deposit capture, ATM checks deposits, returned deposited items, forward item processing, branch network check balancing, wire transfer processing, and ACH file processing, while adhering to all regulatory, compliance, departmental and credit union rules, regulations, and policies.

Additionally, the Payment Operations Associate will support the other business units within Operations to ensure a high level of member service is achieved and maintained.

• Review and research Share Draft posting exceptions, making the pay/no-pay decision in accordance with departmental guidelines, procedures, and policies.
• Review and research Chargeback file, making the return/redeposit decision in accordance with departmental guidelines, procedures, and policies.
• Create daily Share Draft/Chargeback file and transmit it to the Federal Reserve Bank, adhering to all security controls and regulatory time frames, ensuring that the Credit Union or the member does not suffer any adverse results or monetary losses due to non-compliance.
• Process Share Draft dispute and fraud claim requests in accordance with the check processing rules and department procedure.
• Perform daily Share Draft/Chargeback proof and reconcilement activities for receiving, represent and return activity.
• Address/research share draft clearing inquiries and perform check/deposit adjustments to accounts as applicable.
• Review daily remote deposit capture and ATM deposits making the accept/reject decision in accordance with departmental guidelines, procedures, and policies.
• Review all assigned reconciliations daily and maintain all supporting documentation for outstanding items and/or problem items on the reconciliation.
• Research outstanding reconciliation items and follow up with appropriate areas to clear items in accordance with established time frames (no aging items over 30 days).
• Process bank by mail transactions.
• Scan/repair checks through Check 21/VIP forward check collection process.
• Reconcile check processing for all checks accepted in Headquarters branch.
• Sort and date stamp department mail in accordance with the established staff rotation schedule.
• Process collection items, Canadian checks, and foreign items, stop payments (checks), and check protests.
• Review assigned service request categories daily and respond/resolve in accordance with established time frames and member service standards.
• At all times maintain a high degree of processing accuracy and member information confidentiality.
• Compile and maintain departmental daily/monthly statistical reporting data in accordance with stated deadlines.
• Promptly report any instances of non-compliance to credit union or department procedures/policies to area management.
• Develop and maintain a strong working relationship with the accounting area to ensure quick resolutions to exception or problem items.
• Keep abreast of technological developments in systems and procedures, as well as industry developments, regulatory changes, and compliance.
• Processing Check Fraud claims timely adhering to all security controls and regulatory time frames.
• Responsible for ensuring detailed procedures are accurate and up to date in accordance with departmental process.
• Adhere to all internal and external member service standards, providing effective member service to both internal and external customers.
• Provide and embrace ideas and suggestions for continuous improvement.
• Other duties as needed.

• High School diploma or GED, minimum of 1 year of related experience.
• Basic deposit/banking knowledge preferred.
• Ability to work in a dynamic, high monetary risk operations governed by established deadlines and regulatory requirements.
• Ability to make effective decisions under pressure in a high monetary risk environment.
• Sound organizational and time management skills.
• Experience reviewing proposals and business cases, drawing logical conclusions from…