KPB Trust Officer

Location:

66 South Pearl Street, Albany New York

Fulfills fiduciary responsibilities of Key Bank as a corporate fiduciary for the administration and post-death settlement of fiduciary accounts by providing expert trust and estate administration and counsel to High Net Worth clients and their beneficiaries. Actively manages trust administration and settlement, in accordance with established policies and procedures, to a high professional standard. Retains and deepens profitable client relationships within assigned revenue base.

Actively produces new revenue both as a team member and individually to meet production goals.

• Maintains deep expertise in fiduciary, investment, tax, and other related wealth issues
• Designs and delivers sophisticated fiduciary solutions, using relationship team model (being prepared and participating in pre-call), to high net worth clients with complex financial needs.
• Administers complex fiduciary and/or agency accounts with a proactive, disciplined, consistent and comprehensive approach serving as a Fiduciary for Trust administration and post-death activities of fiduciary relationships
• Analyzes and interprets legal instruments to determine duties and responsibilities of bank
• Fulfills Key's fiduciary responsibilities, ensuring retention of business and reputation
• Demonstrates awareness of state specific estate and tax planning issues
• Advise field teams and other partners on internal fiduciary issues
• Identifies and resolves potential trust and estate tax-related issues
• Demonstrates and applies sound fiduciary judgment

• Engages appropriate centralized support teams for administration or expertise in the delivery of client advice
• Executes, through Salesforce or other Comprehensive Practice Management process, prioritized pro-active client contacts, per service standards
• Retains and deepens the relationship with a client including the next generation

• Works closely with the Relationship Management Team to identify and prioritize opportunities to deepen relationships
• Identifies Investment Management and Trust Opportunities as well as any other banking, lending or insurance needs
• Fosters close business relationships to develop client loyalty and new business opportunities
• Leads the relationship development and engagement for beneficiaries
• Participates in the onboarding process for new clients in partnership with the Relationship Team
• Seeks new opportunities and engages proper sales partners
• Participates in relationship reviews as fiduciary expert upon request of field teams

• Provides backup and support to other Officers
• Builds and maintains effective working relationships with other team members to ensure high quality and timely administration of assigned fiduciary accounts
• Serves as a resource for the team on projects needed

• Fulfills Key's fiduciary responsibilities with utmost adherence to all internal fiduciary policies and procedures, regulatory and legal requirements
• Anticipates and mitigates risk on assigned accounts
• Assumes accountability for all delegated fiduciary administrative work on assigned accounts

• Teamwork, Respect, Accountability, Integrity and Leadership.
• Supports business objectives through active advocacy and behavioral adoption
• Develops and maintains knowledge of Key's investment process and results
• Participates in Key Corp's commitment to community

• Undergraduate degree or equivalent experience, accounting or finance preferred
• A minimum of 5 years client advisory experience to ultra-affluent, business owners; tax or legal services to clients regarding trust and fiduciary matters, and in trust administration or fiduciary advisory services or equivalent work experience
• Demonstrated fiduciary experience
• Experience working with high-net-worth clients, preferably in a private bank
• Demonstrated agility working with local Private Banking Teams, Commercial Bankers and Investment Bankers
• Self-motivated, goal and results driven
• Demonstrated ability to be accountable for a process and/or delivery from end to end
• Ability to plan own workflow to meet deadlines

• Demonstrated proficiency and effectiveness in client service skills (including handling client/prospect and Center of Influence (COI) inquiries and relationships), communication skills (including verbal, phone and written), and problem resolution skills.
• Demonstrated proficiency and effectiveness in organizational skills including the ability to balance multiple requests and prioritize tasks in an efficient manner or order to support multiple people.
• Ability to interact effectively and collaboratively in a team environment.
• Ability to work, make decisions and manage client relationships independently while managing competing priorities.
• Ability to multi-task, quickly change direction and have an independent work ethic.
• Ability to exercise discretion due to accessing and…