Field Operations Engineer II

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Responsible for providing 24x7x365 Tier II technical support and troubleshooting assistance to field operations for facilities critical infrastructure equipment such as AC power distribution, buildings, grounding, fire systems, generators, Auto Transfer Switch (ATS), Uninterruptable Power Systems (UPS), UPS battery strings, Direct Current (DC) power plants, DC plant batteries, Power Distribution Units (PDUs), Static Transfer Switch (STS) and Heating, Ventilation and Air Conditioning (HVAC) systems, including Computer Room Air Conditioner (CRAC) units, chillers, dry coolers, condensers, pumps and building structural issues to ensure operational integrity, improve efficiency and reduce operational costs.

Albany, NY

• Provides Tier III support to field technicians and field management in stabilizing emergency situations and reducing the dependency on vendor support for issues that can be solved internally.
• Assists field technicians in reducing the dependency on vendor support for issues that can be solved internally.
• Participates as a subject matter expert on task forces or cross functional projects; advises departments on solutions for technical problems or barriers.
• Recommends solutions to increase network integrity and reliability through testing and evaluation.
• Assists program managers with maintenance schedules and evaluation of efficiency information.
• Provides mentoring for new hire engineers in the area of equipment types / function and troubleshooting. Mentoring will also include CITS processes.
• Policy development.

• 7+ years of documented sound experience working with critical infrastructure, electrical and electronic systems (AC/DC power).
• Must have recognized leadership skills, effective communication skills, be able to perform extremely complex technical task, lead teams, vendors, and contractors in projects/assignments/tasks major in scope and complexity.
• Ability to travel in short notice in order to provide hands on assistance with emergency situations. Travel is a requirement of the position.
• Effective verbal and written communication skills ensure specifications and expectations are being met.
• Maintain a positive attitude with internal customers and external parties.
• Strong working knowledge of Internet and computing skills.
• Provide guidance to team members.
• Valid driver's license and satisfactory driving record.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges: $73,013 - $97,350 in NY.

• Benefits
• Bonus Structure

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job‑related concerns identified during the background screening may disqualify you from the new position or your current role.

Background results will be evaluated on a case‑by‑case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful…