Tier II Service Desk Specialist — SLA & Customer Care Lead
Job in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-03-08
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-03-08
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading technology service provider in Albany, NY is seeking a customer support specialist. This role involves providing excellent inbound and outbound customer service through various channels, ensuring adherence to service level agreements, and training new team members. Ideal candidates should have 5-8 years of related experience, strong communication skills, and a dedication to customer satisfaction. The compensation will vary based on factors like skills and experience.
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