Customer Service Specialist II

Overview

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Customer Service Specialist II

Albany, New York

18hr pay

Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.

• Answer inbound phone calls from Medicaid Providers for billing or enrollment and assist with Medicaid claims.

• Required Experience:
  
  2+ years of customer service experience
• Required Technical
  
  Skills:
  
  Strong Microsoft Office skills (Word, Excel, PowerPoint)
• Required
  
  Skills and Abilities:
  
  Strong telephone and verbal communication skills
• Customer focus and adaptability to different personality types
• Ability to multi-task and manage time effectively

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.