Client Service Banker - Floating

TITLE:
Client Service Banker

LOCATION:
Floating

REPORTS TO:
Branch Administration Officer

CLASSIFICATION:
Full Time, Non-Exempt

PAY GRADE: NE 20 ($17.00 - $25.89 per hour)

AVAILABILITY:
Monday-Thursday 8:30am-5:30pm, Friday 8:30am-6:30pm, Saturday 8:30am-12:30pm

The Client Service Banker will be our clients’ first impression of the Pioneer culture and brand. In this role you will embody and exemplify our IMAGINE culture within your team. This will encompass listening, understanding and anticipating the clients’ needs and providing outstanding service in every interaction. You will execute transactions with professionalism and accuracy. In doing so, you will support and carry out Pioneer’s vision to build a partnership with our clients to both meet their current needs and achieve their financial goals.

• Provide outstanding service and solutions to our clients.
• Process all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc.
• Act as a first line of defense in detecting potentially fraudulent activities.
• Adhere to all policies and procedures to maintain compliance standards.
• Build relationships with clients by actively listening to deepen relationships and anticipate their financial needs.
• Engage customers in a consultative manner using a holistic approach to explore solutions to improve their financial well‑being.
• At branch management direction on an as‑needed basis, may perform platform duties such as account opening, account maintenance, service inquiries, etc.
• Assist branch management and the Client Service Supervisor in various operational activities on an as‑needed basis.

• High School graduate (or GED) required, or current high school student anticipating graduation.
• Strong mathematical skills required.
• Minimum of six months cash handling experience and customer service experience preferred.
• Minimum of six months customer service experience, recommending and referring products and services preferred.
• Ability to adapt to evolving technologies and systems.

As an Equal Opportunity / Afffirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.