Business Services Center Representative - VID

business services center representative 1 - vid 204968

join to apply for the business services center representative 1 - vid 204968 role at nys office of general services

• have a thorough knowledge of the policies and procedures that relate to the particular service line with the ability to apply them.
• process service line specific transactions in accordance with standard work and the service line service level agreement.
• conduct both written and telephone communications and prepare email correspondence to customers, vendors, program administrators and others regarding requesting information.
• resolve difficult processing errors, identify processing system user needs and other more complex transactions.
• analyze data and resolves complex auditing problems related to various nys business practices, including various audit functions and related processes.
• have a working knowledge of the bsc ticketing system.
• may assign work to lower-level processing staff, as needed.
• consistently provide quality customer service to all bsc customers.

there is no examination required for appointment to a ny helps position. Candidates hired via ny helps will be appointed on a permanent non-competitive basis and will begin a probationary period. At a future date (within one year of permanent appointment), ny helps employees are expected to have their non-competitive employment status converted to competitive status, without having to take an exam.

Employees will then be afforded with all the same rights and privileges of competitive class employees of new york state. While serving permanently in a ny helps title, employees may take part in any promotion examination for which they are qualified. The office of general services (ogs) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission.

We encourage applicants from all communities to apply. For a full version of ogs’s eeo/aa statement and benefits joining team #oneogs, please visit http://(Use the "Apply for this Job" box below). Note on telecommuting: employees are required to apply and obtain approval through management to telecommute according to the agency’s telecommuting program guidelines.

note: in order to award the proper credit for work experience, resumes must include month and year for start and end dates. If any of this experience is less than full time you must indicate the average number of hours worked per week. This title is part of the new york hiring for emergency limited placement statewide program (ny helps) and applicants must meet the following minimum qualifications to be considered for this position:

required experience: customer service experience in a position with primary responsibility providing customer service in the form of explaining programs, policies, and/or procedures, resolving problems, or reconciling accounts - 2 years required. Human resources or business office experience in a position with responsibility for the following: accounts payable, accounts receivable and/or bookkeeping, processing payroll transactions, processing travel expense reports and/or reimbursements, processing transactions for personnel, benefits, and/or time and attendance, reviewing purchasing requisitions, and initiating and processing purchase orders - 1 year required.

applicants meeting the customer service criteria, and 30 semester credit hours will be credited with one year of the required experience. Applicants meeting the human resources/business office criteria, and 30 semester credit hours will be credited with six months of the required experience. Applicants with 60 semester credit hours or more will fully meet the experience requirements.

applicants may also be appointed to this position if currently reachable on the appropriate eligible list for this title or are a current new york state employee with one year or more of qualifying permanent service in a position allocated to a grade 9 and eligible for transfer under section 70.1 of the civil service law.

examples of non-qualifying experience include but are not limited to: experience limited to positions such as…