Business Analyst

Overview

Agency: Department of Transportation

Job Title: Business Analyst - Expert

Task : HBITS-07-14568

Position Duration: 30 Months

Client: State of NY

Contact: Please call  |  |  or email at

Description

• Work with Agency/Business Users to develop/document new business strategies and models.
• Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices.
• Support and align efforts to meet customer and business needs.
• Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results.
• Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff).
• Participate in multiple projects by completing and updating project business and technical documentation; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and customer and vendor relationships.
• Collaborate with team members and peers by articulating ideas and viewpoints driving the resolution of issues.
• Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external teams and peers to ensure systems provided meet the long-term business strategies.
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities.
• Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan).
• Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA/QC process.
• Identify improvement opportunities (proactive and reactive).
• Elicit and clearly document business and systems requirements.
• Assess business process and system inefficiencies.
• Identify ways to increase adoption and customer satisfaction.
• Participate fluency in business processes and process differentiation.
• Analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes.
• Understand and negotiate needs and expectations of multiple stakeholders.
• Serve as a liaison between Business, Vendors and ITS to assist or gather business requirements needed for system modifications, enhancement and implementations.
• Assist with development and execution of test plans.
• Support system conversions, upgrades, enhancements.
• Develop Business Cases: gather, document and obtain sign-off on business requirements; work with ITS technical team resources to identify proposed technical solutions to meet the business requirements while aligning with ITS Technical and Security Policies; and, organize the analysis of information about costs/benefits, advantages/ disadvantages, and technical feasibility of designing and implementing proposed solutions.