Manager of Information Technology Services ; SG-Item

Overview

Duties Description This position resides on the Digital Content Solutions Team in the Bureau of Enterprise Applications within the Chief Information Office. The position oversees the Digital Content Solutions Team, which supports the Office of the State Comptroller’s (OSC) enterprise scanning (IBM Datacap) and content management systems (IBM File Net), and provides administrative support for the NYS Local Retirement System’s IVR system.

The team performs platform administration for Datacap and File Net and develops custom OCR/ICR scanning and content management solutions for OSC.

You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 52.6 of the Civil Service Law.

• Transfer Options:
  For 52.6 transfer to a(n) Manager of Information Technology Services 1 (SG-27), you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-25 or above.
• To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website:
  Career Mobility Office GOT-IT (ny.gov).
• Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.
• 55b/55c Program appointment:
  This position may be designated 55 b/c and is subject to verification of applicant eligibility. For more information on this program, please visit the NYS Department of Civil Service website, 55b/c Recruitment Resources Center (ny.gov).

• Demonstrated experience leading small teams (up to 49 staff) (more than 2 years to 5 years).
• Demonstrated experience in Project Management (1 year to 2 years) including but not limited to:
  • Project Time Management:
    Define activities, sequence activities, estimate task resources and duration and develop project schedule.
  • Procurement Management:
    Managing contracts, procurements and vendors, including development of IFB and RFP and evaluation of proposals.
  • MS Project.
• Demonstrated experience in Technical Writing (2 years to less than 5 years) including, but not limited to:
  • Evaluation of written materials and specifications.
  • Evaluation of proposals and statements of work.
  • Standards and procedures, Service Level Agreements (SLAs), User Guides.
  • Statements of Work development.
• Demonstrated experience with exceptional customer service with an analytical and problem-solving mindset.
• Demonstrated experience proactively addressing personnel issues and/or disciplinary actions.
• Demonstrated experience in emotional intelligence.
• Demonstrated experience in both written and verbal communication of information to stakeholders at all levels of the organization.
• Demonstrated organizational management skills performed in a team-oriented workplace.
• Outstanding interpersonal relationship building, employee coaching, and development skills.
• Demonstrated troubleshooting, problem solving, and organizational skills.

Ability to manage multiple tasks and deadlines.

Telecommuting:
The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so.

Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.

The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at .

The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional…