Customer service representative

Position: Customer service representative needed ASAP
Job Title:

Member Services Representative  Department:

Work Location:

Albany and/or Troy Clubhouse
Hours &

Schedule:

15-25 hours/ week hours may vary based on hours of operation
Classification:  Part-Time, Non-Exempt
Benefits:  Sick leave, Supplemental health insurance, New York Paid Family Leave benefits, employee assistance program (EAP), and eligibility for additional third-party discounts.

At the Boys & Girls Clubs of the Capital Area (BGCCA), you’ll find more than just a job. You’ll be part of realizing our mission to inspire and enable all young people, especially those who need us most, to realize their full potential as productive, responsible and caring citizens. Our team works together to ensure that youth in the Capital Area are given an opportunity to succeed and flourish in today’s fast paced environment.

The primary function of the Member Services Representative will be to deliver professional customer service, relationship building and sales skills to create a welcoming environment  incumbent will provide in-depth information related to BGCCA programs, activities, and special events while assisting with the attraction and retention of members, including the collection and processing of monetary transactions and information for members, participants and guests.

The position also supports data collection and analysis systems and may assist with other administrative or clerical support activities as assigned.

Greet and welcome guests as soon as they arrive at the office and notify appropriate staff of visitors.
Maintain office security by following safety procedures and controlling access via the reception desk. (manage intercom system, monitor logbook, assist with main office security systems)
Keep updated records of office cash handlings and store all records appropriately.
Provide basic and accurate information regarding Club programs/events in-person and via phone/email.
Answer, screen, and forward incoming phone calls professionally
Manage and update general voicemail/message service and receive and distribute messages accordingly.
Act as the main point of contact for all Club-Main Office communications, including incident/injury reporting to external providers as necessary.
Perform other clerical receptionist duties such as photocopying, sorting, filing, and data entry for Main Office staff as needed.
Fast-paced office environment serving as the primary reception and communication hub. Regular interaction with diverse populations including youth members, families, staff, and community partners. May involve handling cash transactions and confidential information.

TRAVEL REQUIRED:

No regular travel required. Occasional local travel between Albany and Troy locations may be requested based on operational needs.
Maintains contact as needed with external community groups, schools, members’ parents and others to assist in answering questions or resolving issues that might arise.

High School Diploma or GED required
Minimum 1 year experience in member services and/or customer service

Experience with computers, software, phone systems, and data management preferred
Must complete all required BGCCA training within first 60 days of employment

Excellent interpersonal and customer service skills
Proficient with Google Office Suite or related software
Cash handling experience preferred
Must pass a comprehensive background check, including fingerprinting, child abuse clearance, and sex offender registry check, as required by BGCCA.

Fine motor coordination for computer work and filing
Regular verbal communication with children, staff, and parents
Visual acuity to monitor office activities and review documents
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The Boys & Girls Clubs of the Capital Area is an Equal Opportunity Employer and is committed to recruiting and hiring a diverse workforce. Persons from diverse backgrounds including communities of color, people with disabilities, and the LGBTQ+ community are encouraged to apply.
Compensation details:
Hourly Wage