More jobs:
Computer Support Specialists
Job in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-03-12
Listing for:
Knowledge Builders Inc
Full Time
position Listed on 2026-03-12
Job specializations:
-
Administrative/Clerical
Data Entry, Healthcare Administration
Job Description & How to Apply Below
Location: City of Albany
Computer Support Specialist (CSS) Job Description
- Responsible for troubleshooting internal and external MFA, RSA issues.
- Interacting with customers in a respectful, helpful manner and actively listen to issues and guide them through appropriate solutions.
- Reply to requests and questions from internal and external customers that include both written and telephone inquiries.
- Assist users navigating and assigning roles on the HCS.
- Responsible for processing paper documents for HCS accounts, including scanning the documents in a tracking system, processing the documents (accepting or rejecting), mailing accepted HCS PIN letter and account activation instruction, scanning the documents in File Net, key completed scanned documents, key and verify the completed documents.
- Establish new files by numbering forms, coding, preparing file folders, and compiling relevant material. Update and correct records and files.
- Operate office machinery, including photocopiers, computer printers, hand scanner, and scanners.
- Perform other related duties as required.
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