Facilities Coordinator

Description

About Us:

NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We're independent and vendor-neutral, so we have our clients' best interests  NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.

The facilities coordinator serves as a coordinator for multiple sites and supports the daily operations of the office environment to ensure an efficient, safe, and engaging experience for all employees and visitors. This role helps maintain a high standard of workplace presentation, assists in coordinating facilities, supports events and employee engagement activities, and provides administrative support, as needed. This role is responsible for the daily upkeep of the office to maintain a clean, organized, and welcoming environment for both employees and visitors

This position is 100% onsite at our Albany location. Candidates must be able to work in person on a full-time basis.

• Serve as a point of contact for employees and visitors, providing information regarding the office environment, including workplace protocols, culture, and etiquette
• Assess space readiness regularly, ensuring that work spaces, conference rooms, and offices are occupant ready
  • Daily walkthroughs
  • Working IT hardware
  • Clean Work spaces
• Lift and move items such as furniture, supplies, and equipment, as needed
• Assist in managing and escalating workplace concerns, complaints, or suggestions to the workplace experience manager
• Monitor and triage service desk tickets, ensuring timely resolution in line with policy standards
• Conduct periodic workplace satisfaction surveys and compile the results
• Coordinate the day-to-day operations of the facilities, including cleaning/janitorial, life-safety, engineering, and general maintenance (e.g., plumbing, electrical, carpentry, painting, and landscaping)
• Ensure that they are implemented and carried out in a manner consistent with NYSTEC policies and leadership directives
• Support internal on-site events and activities to foster team culture (e.g., office/team lunches, internal meetings, onboarding breakfasts)
• Support off-site events, including coordinating logistics and providing on-the-ground assistance to ensure a positive experience for all participants
• Maintain records regarding building codes, fire codes, and other relevant regulations to ensure compliance
• Support facility projects by collaborating with stakeholders, coordinating tasks, and providing status updates, as needed
• Ensure that scheduled preventative maintenance for equipment is properly and promptly performed; maintain the maintenance records on the equipment; and maintain operations, administrative, and quality assurance backup plans and procedural documentation
• Provide support in contacting contracted vendors on repair and maintenance work to ensure that repairs are conducted in a timely fashion and in accordance with our standard operating procedures
• Perform light office upkeep to support a clean, organized, and welcoming workplace environment (e.g., restock supplies and tidy up communal areas)
• Support the process of continuous improvement and ensure 100% compliance with NYSTEC's protocols and any approved regional or office variations
• Exercise a high degree of confidentiality
• Perform other duties as assigned
• Demonstrate the NYSTEC Core Values and Behaviors
• For this role, travel is required at least 30% of the time

• Computer proficiency with the Microsoft Office suite products
• Basic understanding of creating and triaging service desk tickets
• Advanced written and verbal communications skills
• Effective multitasking and time management skills
• Highly responsive to internal and external customer needs
• Good decision-making ability and judgment
• Ability to work well with all levels of internal management and staff, as well as outside clients and vendors
• Ability to identify problems and evaluate resolutions for a positive outcome
• Detail oriented and a high level of accuracy
• Understands NYSTEC's mission, brand mindsets, and core…