Student Administrative Systems Support Specialist

Capital Region BOCES Northeastern Regional Information Center (NERIC) Student Services department provides technical assistance, support, and training of school district personnel in the use of administrative software systems which help manage a school. These systems may include student management systems, cafeteria services, data analytics and special education applications, as well as support for the NYS data warehouse and testing. The incumbent will provide these services via centralized phone, email, and web‑conferencing support as well as occasional on‑site support.

The ideal candidate possesses experience with various training methods, software applications, is a strong communicator and problem‑solver, has impeccable customer service skills, and is detail‑oriented.

• Your day will be busy supporting our clients via phone, email or Web Ex technology. Every interaction is an exciting challenge, which includes answering software system and policy questions, advising on how to utilize these systems to their fullest, troubleshooting systems issues that may occur and interfacing with software vendors.
• You will be the subject matter expert on the administrative systems used by the school districts such as student management systems, cafeteria services and special education applications, as well as supporting NYS data warehouse, testing, data security and privacy requirements and other services supported by a BOCES Regional Information Center.
• You will use your technical aptitude, training & communication techniques, and problem‑solving skills to help others by providing support that keeps our schools up and running.

• Assignment-based telework opportunities
• Platinum level, co-pay-based health insurance program;
  Individual or Family options available and BOCES pays 77% of the premium
• Support and resources for high-quality professional development opportunities.
• Extremely generous paid time off, including 14 paid holidays, four weeks of vacation and a separate bank of sick/personal time
• Membership in a public, pension-based retirement system.

• College Degree in Business Administration, Public Administration, Education, Computer Science, Mathematics or related field with 3 to 5 years of experience with software applications and/or computers or providing support or training on software applications (High School equivalency with 7 years of experience will be considered).
• Strong computer literacy with ability to learn new systems
• Ability to implement various training methods via phone, email, web‑conferencing and in‑person
• Any experience working in school district operations ideal but not required
• Passion to help others, great customer service skills and a personal drive for continuous learning and a desire to develop your skills

To apply , simply register in our online application system by clicking the link below. Once you create your account, select School Related Personnel as your application type. Once your application is created, be sure to submit your official application to Vacancy # . As a public employer, we fall under the jurisdiction of Albany County Civil Service. This terrific opportunity would be an appointment under the title ‘Program Coordinator I‑Administrative Services’ (NY HELPS).

A detailed job description and application is available in Recruitfront.

Amanda Farmer, Personnel Assistant II at  or by email at crbrecruitment.

As an Equal Opportunity Employer, we invite you to view our policy, go to our website italregionboces.org/employment/.

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