Computer Support Specialist; Info. Systems

Job Description

Unit: Information Systems

Bureau: Early Intervention

• Review data change requests submitted by municipalities for accuracy and completeness.
• Using a web-based data system, review the data in child specific records to ensure the request has been submitted appropriately.
• Correspond with Early Intervention (EI) Requesters.
• Utilize a web-based ticketing system to create and update tickets.
• Inactivate user accounts in database as needed.
• Maintain spreadsheets detailing communications to EI stakeholders.
• Format policy and procedure documents.
• Update EI Provider accounts in database.
• Other duties as assigned.

• Proficiency in Microsoft Office 365 software package with an emphasis on Word, Outlook, and Excel.
• Ability to maintain confidentiality of child protected health information.
• Excellent written and oral communication skills.
• Excellent customer service skills.
• Ability to use office machines including multiphone line, copier, fax/scanner
• Ability to correspond with stakeholders by both phone and email.
• Ability to handle a high volume of work in a fast‑paced office environment and to meet deadlines.
• Ability to both collaborate and work independently.
• Ability to organize work and document progress of projects through to completion.
• Ability to multi‑task and adjust priorities as directed by management.

• Experience working in data systems.
• Experience with tracking systems.
• Experience with ticketing systems.

We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.