Continuing Education Administrative Assistant - Part Time

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more.

Location:

Albany, New York

Part Time - Day Hours

Position Status: Non-exempt

Work Hours: Mon–Fri. Ability to work some evenings and Saturdays;
Secondary holidays may be a scheduled workday. 20 – 29 hours weekly

Reports To: Continuing Education Manager

Location: Albany, NY

Summary:

The Online Continuing Education Administrative Assistant works independently, performing a wide range of complex and confidential administrative and clerical support duties. This position requires excellent communication and interpersonal skills, reliable customer service, and the ability to provide information to a wide range of internal and external contacts. In addition to clerical support, the Administrative Assistant will assist the Continuing Education Department with supporting the student enrollment process, preparing student records, and supporting the College in achieving overall retention and enrollment goals.

• Registration/Scheduling: Creation and management of semester and yearly class student schedules, including all changes, in an accurate and timely manner. Registration and scheduling data entry for new and continuing students. Review new student files for compliance. Create and maintain student records in CRM, BANNER, and electronic files. Ordering books for students in a timely manner. Makes recommendations to improve processes.
• Reporting: Manages reports for coordinators and sales reps, such as attendance, and payment plans. Assist in student outreach to support additional CE markets, as needed.
• Manage Student Accounts: Creates necessary documentation for student to obtain funding with stakeholders and manages funding spreadsheet and for other markets (as needed). Assist with managing of student payment plans, late payments, and bad debt.
• Customer Service: Provides customer service through reviewing, assessing, routing, answering, and monitoring follow-up action steps on all correspondence (phone, mail, email, text, chat). May be required to provide phone coverage during peak periods. Aids all new students for Blackboard navigation support. Report to coordinators and reps the status of the newly enrolled student’s orientation progress.
• Technical Applications: Uses multiple technical applications, including MS Office (Word, Excel, PowerPoint), database management, graphics, electronic calendar, email via Outlook, LMS and other technical applications.

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Accountability—Takes ownership
• Brand Ambassadorship—Understands our brand and messages it to the students
• Embracing Change—Adapts to changing circumstances by accepting and responding positively to different ideas and approaches.
• Values—Recognizes the impact of the position on others and acts consistent with BSC core values to ensure positive outcomes
• Accuracy & Timeliness—Shows careful attention to details for all departmental work and commits few errors.
• Communication with Customer Focus—Communicates openly and honestly with students and associates and presents information in a clear and concise manner, both orally and in writing.
• Manages/Organizes Priorities—Takes initiative and utilizes resources to ensure priorities are met promptly and corrects problems as they arise.
• Profession-related Acumen—Adheres to BSC policies and procedures objectively and consistently and respects and maintains confidentiality.

• Verbal and written communication skills
• Listening skills
• Problem analysis and problem-solving
• Customer service orientation
• Organization…