Parts Coordinator

## Description Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works’ customers.

Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.## Duties/Responsibilities:
* Maintains adequate parts inventory for machines in area of responsibility. Reorders, as necessary.
* Maintains a research cross-reference file to correctly identify parts. Obtain prices on special parts and assemblies from. e Research Analyst at headquarters office.
* Furnishes customers with recommended parts inventory. Trains customers in the use of parts catalogs and PSO cards.
* Keeps record of all parts assigned to field service mechanics and ensures all unused parts for a specific job are returned to inventory.
* Expedites daily parts shipments. Expedites delivery of emergency or back-order items to accommodate customer.
* Maintains listed telephone contact number in local telephone directory to enable customer contact after normal working hours.
* Handles warranty claims and follows through to completion.
* Assists supervisor in proper storage and disposal of EPA controlled waste.
* Responsible for conducting monthly 5S / safety audit and ensuring that corrective actions are completed.
* All other duties as assigned.## Qualifications## Required Skills/Abilities:
* Excellent telephone skills.
* Must be in physical condition as job requires lifting, stooping, and bending.
* Operate equipment such as forklift.
* Must have a valid driver’s license and good safe driving record to be insured by the company auto insurance policy.##

Education and Experience:

* High School graduate or GED equivalent
* Experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.
* Previous experience in a customer service-oriented role preferred.## Benefits:
* Medical/Prescription
* Dental* Vision
* Vacation* 10 Holidays
* 401K* Life Insurance
#J-18808-Ljbffr