Medical Center Rep

Qualifications

• High School Diploma or GED (Required)

• 1 year of medical office experience is required (Preferred)
• 1 year experience with CPT and ICD-9 insurance coding (Preferred)
• 1 year of customer service experience (Required)

• No Certifications are Required or Preferred

• Maintain patient flow and collect necessary data.
• Manage patient flow to ensure that the patient is seen quickly and all information is available for treatment.
• Create patient medical record folder for new patients and prepare medical record for use during physician visit.
• Collect data such as vital signs, height, weight, etc.
• Manage medical record through established filing system.
• Document management including transcription, incoming mail, diagnostic reports, copy requests, etc.
• Verify that all patient information currently in the database is correct.
• Inform patient of scheduled appointment.

• Collect, post, and investigate patient payments in accordance with contractual agreements.
• Inform or pursue patient co‑pays and other patient responsibilities at the date of service.
• Enter patient charges at time of completed services accurately for billing.
• Deposit or post all payments to appropriate cost center accounts in agreement with explanation of benefits.
• Obtain and document all necessary insurance information appropriately.
• Monitor secondary insurance, workers compensation, and corporate services claims timely.
• Review explanation of benefits and follow all denials and pending claims.
• Investigate all patient billing inquiries.

• Perform all business office functions for the medical clinic.
• Screen and refer all incoming calls and visits to ensure accurate and timely communications.
• Schedule next appointment per physician orders.
• Attach all transcription notes to the medical record and file all charts timely.
• Enter all address change information into the database promptly.
• Assist in stocking, caring, and maintaining department equipment and supplies.
• Inform management of defective office equipment and document maintenance and repair.
• Prepare financial reports for the area and take meeting minutes per guidelines.

• Document and submit required information and data in a timely fashion.
• Clearly and accurately document designated processes, policies, products, service offerings, etc.
• Ensure documentation is tailored to expected readers/users.
• Use correct terminology and conform to required style and format.

• Adhere to hospital and departmental attendance and punctuality guidelines.
• Perform all job responsibilities in alignment with the core values, mission, and vision of the organization.
• Complete other duties as required and all job functions per departmental policies and procedures.
• Maintain current knowledge in present areas of responsibility through self‑education and ongoing educational programs.
• Attend staff meetings and complete mandatory in‑services, requirements, and competency evaluations on time.
• Demonstrate competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs.
• For non‑clinical areas, attend training and demonstrate usage of age‑specific customer service skills.
• Wear protective clothing and equipment as appropriate.