Medical Assistant - Family Care at Northwest

Essential Functions

• Documents and submits required information and data in a timely fashion.
• Clearly and accurately documents designated processes, policies, products, service offerings, etc.
• Ensures that documentation is tailored to expected readers/users.
• Uses correct terminology.
• Conforms to required style and format.
• Treats patients and families with compassion and implements a plan of care.
• Bases care decisions on a plan of care.
• Monitors and documents patient response.
• Establishes rapport with clients. Adapts communication style, listens and responds to patient needs.
• Recognizes age-specific responses to treatment. Provides effective interventions.
• Respects patients confidentiality and privacy.
• Supports social, spiritual, and cultural needs of patients and families.
• Manages difficult or emotional patient situations.
• Develops expected outcomes that provide direction for continuity of care.
• Involves patient/family and other disciplines to determine expected outcomes.
• Modifies expected outcomes based on changes in the assessment of the patient.
• Includes the patient and others involved in the care in the evaluation process.
• Evaluates the plan in relation to patient responses and expected outcomes. Documents the results of the evaluation.
• Demonstrates technical skill in using equipment appropriate for the role.
• Understands equipment operation.
• Maintains equipment in working order. Troubleshoots equipment problems.
• Uses technology to increase productivity. Adapts to new technology.

• Adheres to the hospital and departmental attendance and punctuality guidelines.
• Performs all job responsibilities in alignment with the core values, mission, and vision of the organization.
• Performs other duties as required and completes all job functions as per departmental policies and procedures.
• Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates the usage of age-specific customer service skills.
• Wears protective clothing and equipment as appropriate.

• High School Diploma or GED (Required)

• 1 year of clinical work experience. Phoebe Putney Health System clinical rotation and/or medical assistant internship experience will be considered in lieu of actual work experience.

• Certified Medical Assistant (CMA) (Preferred)