Operational Resident Automation Engineer - Albany

“It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world” – E80 Group CEO and Founder, Enrico Grassi
Sounds like you? Great! Here’s what E80 Group has to offer.

The Operational Resident Automation Engineer plays a critical role in ensuring customer satisfaction by managing and coordinating the daily, weekly and monthly activities to maintain, operate and support the E80 systems and equipment in dedicated customer plants. This position involves close collaboration with cross‑functional teams, client maintenance and operation teams. This position will be 50% Hands on the equipment/system and 50% Supervising and Coordinating with other E80 staff and customer.

He/She will be assigned to a specific customer’s plant or to a group of plants. The main goal is to deliver maximum customer satisfaction for any E80 customer service‑related matters occurring in the plant.

• Act as the first point of contact for customer service‑related aspects such as asset and system performance, ticket resolution, spare parts inventory management and overall service delivery. Ensure timely and effective communication with customers and E80 back‑office support to address client needs and concerns.
• Organizes and manages periodic technological updates sessions, with the goal of informing and training Customer’s personnel and managers about E80’s latest technologies, technical solutions and products.
• Participates in periodical operational and management meetings with Customer's staff.
• Prepare and share quotes for parts and interventions to address customer needs and request client to issue PO to E80 team to handle properly the requests.

• Allocate technical resources, verify equipment and tools if needed, and manage materials for various customer field services activities and projects based on requirements and resource availability.

• Develop and maintain resource schedules for maintenance, field service, and retrofit activities, ticket resolutions, ensuring optimal utilization of resources. Liaise with CSAM, supervisor, resident engineers, spare parts team representative, service coordinators, technical supervisors, technicians, and other stakeholders to ensure smooth execution of services.
• Order spare parts if possible and follow up with spare part rep on the respective delivery and define priorities.
• Enter and manage tickets in Salesforce.
• Manage and coordinate resource intervention onsite based on schedule activities for either maintenance and tickets resolution for technical aspects.

• Monitor and report on the performance of allocated resources, identifying any issues or inefficiencies and implementing corrective actions as necessary.

• Continuously review and improve resource allocation processes and procedures to enhance efficiency and productivity.

• Ensure all maintenance, field service, and retrofit activities comply with relevant regulations, standards, and company policies.
• Observe customer behavior and alternative service purchase to recommend area for improvement in E80 organizations.
• Escalate to organization any customer important aspects.

• Ensure all precautions are in place for the safe operation of E80 systems and elevate issues to stakeholders and management if discrepancies arise.
• Performs advanced electrical troubleshooting on every E80 machine in the system, using all available diagnostic tools, if required.
• Replace, program and configure E80 electromechanical components, if required.
• Perform engineering and software maintenance tasks periodically, if required (Example: LGV/s calibration and navigation parameters, etc.).

• A bachelor’s degree in engineering, operations management, or a related field is preferred. Alternatively, equivalent experience in maintenance management in the material handling and industrial machine design and manufacturing industries will also be considered.
• 3+ years of experience…