Student Success Specialist - Enrollment Management & Student Success

Overview

Job Title: Student Success Specialist - Enrollment Management & Student Success
Location: Albany State Rec. Location
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job : 292763

Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers  Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.

Our West Campus is located at 2400 Gillionville Road, Albany, GA 31707. Our East Campus is located at 504 College Drive, Albany, GA 31705. The Human Resources office for both campuses is located on the West Campus in Building K, Suite 209.

The Student Success specialist reports directly to the Executive Director of Student Success and provides advising, administrative, reporting, and programming support for four major initiatives:
1) onboarding;
2) Summer Success Academy;
3) academic recovery; and
4) COMPASS. This includes supporting the delivery of core student success and support services and student follow-up services; performing support duties requiring expertise in data gathering and reporting, office management, fiscal management, customer relations, or other specialized services; and coordinating with faculty, staff, and administrators in programs related to student success and support. Works collaboratively to implement goals and objectives of assigned areas/programs;

resolves issues and recommends solutions related to student success.

Evening and weekend hours are periodically required to support student success events and initiatives.

This position is grant-funded and is contingent upon the availability of external funding. Employment in this role is for a limited term and will be reviewed annually based on continued funding and program needs.

Sponsorship is not available for this position.

• Support outreach to targeted students via phone, email, and mail, connecting them to campus resources.
• Audit schedules for targeted student populations to identify concerns, errors, and trends and report them to the Student Retention Coordinator.
• Assisting with monitoring the department emails and responding to students' questions, concerns and needs
• Monitoring budgets and performing purchasing functions.
• Developing content for and maintaining the Student success social media and webpage.
• Developing surveys, collecting data, and reporting on data for Student Success Initiatives.
• Engaging in professional development related to transition, college life, and retention.
• Representing Student Success at requested campus events.
• Performs other duties, as required

Required: A bachelor's degree required from an accredited institution

Minimum of 2 years of experience working with student populations.

Demonstrated experience in office management, social media, customer service, budgeting or data collection.

Experience with Banner preferred

Compensation will be based on the candidate's education, experience, and qualifications.

Cover letter

Resume

List of three professional references with contact information

• The ability to Interpret, analyze, and report on collected data.
• The ability to follow and give oral and written directions.
• The ability to develop web and social media content.
• The ability to communicate effectively verbally and in writing.
• The ability to locate gaps in processes, missing data, or errors and communicate those to leadership.
• The ability to track expenses.
• The ability to work collaboratively on large projects.

For more information or questions about a job posting, please contact the Office of Human Resources at , or by email  technical support, please call the USG Service Desk at , or by email at support.

The University System of Georgia is comprised of our 26 institutions of higher education and…