Customer Service PIC; Person in Charge

Join to apply for the Customer Service PIC (Person in Charge) role at Three Bears Alaska, Inc.

Base pay: $20.00/hr – $22.00/hr (DOE). Your actual pay will be based on your skills and experience.

Customer Service PICs oversee team members, coordinate activities and uphold standards for the Front-End department. This role includes ensuring a high level of productivity and customer service and supervising front end members.

• Greets customers, answers questions, thanks customers and provides prompt and courteous service.
• Determines correct number of registers needed to accommodate customers and maintain productivity.
• Coordinates team member breaks, lunches, and side tasks.
• Coordinates with other departments for help or assistance as needed.
• Arranges register fund increases and change orders, delivers lock-up merchandise, verifies prices, approves checks, assists with cashier questions, overrides register system flags and corrects problems to enable smooth flow of customers through the lines.
• Observes employee performance and paperwork to determine that proper department procedures are followed.
• Provides training, encouragement, advice and feedback to cashiers.
• Performs cashiering, boxing, and other front-end duties as necessary, upholding safety and security procedures.
• Assists customers with questions and problems regarding merchandise, payment, or service to provide prompt and courteous customer service.
• Makes supply orders, arranges for equipment maintenance and repair, tracks employee errors, and oversees customer service desk.
• Assures return and exchange procedures are followed.
• Assists in training of new cashiers.
• Operates manual pallet jack, wheeled carts, trash compactor, cardboard baler, product marking gun, shrink wrap machine, wrench, screwdriver, pliers, box knife.
• Performs other functions as necessary or assigned.

• High School Diploma or GED (preferred).
• Supervisory experience (preferred).
• Customer service, math, computer skills (preferred).

Three Bears Alaska is a family‑owned chain of Alaskan grocery stores with a commitment to providing customers with quality goods and services at the lowest possible price. With multiple locations throughout Alaska, the company is dedicated to serving the local community and creating a positive shopping experience.

• Health insurance
• Dental insurance
• Vision insurance
• Colonial Life elective benefits
• 401(k)
• Paid time off
• Holiday pay

• Full‑time
• Evening, weekends and holidays required

• In‑person
• Must reliably commute or be willing to relocate before starting work

Work is performed in a store setting with frequent phone communications. Requirements include computer usage, standing, walking, reaching, and lifting (up to 50 pounds at the waist/chest, occasionally up to 20 pounds above shoulders). Reasonable accommodations may be made for disabilities.

Mid‑Senior level

Full‑time

Other

Retail