Service Technician

Location: Utqiagvik

Job Title:

Service Technician

Dept:
Service

Reports To:

Field Service Manager

FLSA Status:
Non-Exempt

Salary Range: $20.00 - $30.00 per hour DOE

Benefits:
Benefit Eligible

Kelley Create is a dynamic and innovative company dedicated to helping our partners grow their businesses while supporting the wild success of our co-workers and ourselves. We pride ourselves on delivering exceptional customer service and are committed to driving growth and success in our industry.

Kelley Create seeks a talented and mechanically inclined person to join our team as a Service Technician. The primary purpose of the Service Technician is to repair and maintain office equipment for our customers. This is achieved by focusing on three key objectives: customer service, exceptional knowledge of various brands of office equipment, and a high level of professionalism. The Service Technician is responsible for ensuring an exceptional experience with minimal downtime for the customer.

JOB DUTIES AND RESPONSIBILITIES

* Perform thorough repairs on equipment, focusing on reducing repeat service calls, minimizing downtime for end-users, and executing service at the lowest possible cost.

* The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

* Meet or exceed service level targets for service ticket acknowledgment and issue resolution.

* Maintain effective client relationships and communication to foster a positive service attitude and to provide the highest quality service to all assigned areas.

* Accurately and promptly track and update service calls in Remote Tech, ensuring information is clear, thorough, accurate, and professional.

* Act as a technical and training resource for other Kelley Create Service team members on triage efforts, device technology, and some networking issues.

* Create and execute a proactive Preventative Maintenance (PM) schedule; conduct PM on devices as required by repeat issues or problematic devices.

* Organize daily duties, prioritize critical issues, and effectively manage time to address tasks time-sensitively.

* Maintain an organized, adequate parts inventory for the equipment fleet in assigned area(s); work with the Parts Manager to ensure appropriate stock to quickly address repairs without accumulating excess or obsolete part inventory.

* Understand and adhere to established parts ordering, returns, and inventory reporting processes.

* Provide end-user training on devices or functionality as required.

* Remain flexible in role and willing to provide support to other Kelley Create Service Team members.

REQUIREMENTS

* Experience preferred in multi-function printing technologies.

* Experience in a customer-facing role.

* Must be comfortable working independently.

* Must have a natural aptitude or skill for understanding, working with, and fixing mechanical systems and machines.

* Must have a basic understanding of print drivers/connectivity.

* Must be able to lift 45 lbs.

* Personal Vehicle.

* Valid Driver's License.

* Proof of Car Insurance.

* Ability to pass a background check.

Competencies:

To perform the job successfully, an individual must demonstrate the following competencies to perform the essential functions of this position.

* Customer service-the individual manages difficult client situations, responds promptly, solicits feedback to improve service, responds to service requests, and meets commitments.

* Communication - Good listening; successfully working with customers and coworkers with diplomacy and tact.

* Problem-solving-the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

* Planning/organizing-the individual prioritizes and plans work activities and uses time efficiently.

* Quality control-the individual demonstrates accuracy and thoroughness, monitors their own work to ensure quality, and applies feedback to improve performance.

* Quantity-meets productivity standards and completes work in a timely manner.

* Adaptability-the individual adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events.

* Dependability-the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.

* Safety and security-the individual observes safety and security procedures and uses equipment and materials properly.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability.

Education/

Experience:

High School Diploma or general education degree (GED); or 6 months of fine finger dexterity or equivalent combination of education and experience.

Certificates and Licenses:

None required.

Language

Skills:

Read and comprehend…