×
Register Here to Apply for Jobs or Post Jobs. X

Guest Services Representative

Job in Hoonah, Alaska, 99829, USA
Listing for: Icy Strait Point - Hoonah Alaska
Full Time position
Listed on 2026-01-13
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Job Description & How to Apply Below
Location: Hoonah

Join to apply for the Guest Services Representative role at Icy Strait Point - Hoonah Alaska
.

Reports to

Tour Sales Supervisor

Category

Seasonal (April
- September 2026 in Hoonah, Alaska)

Salary

Seasonal $18.00 plus bonus potential

Summary

Guest Services Representatives sells tickets, ensures guests meet the required excursion requirements, ensures guests sign excursion waivers (as required), announces excursion departures, escorts guests to their tour vehicle, loads guests onto the assigned gondola and ensures timely departures of assigned tours.

Essential Duties And Responsibilities
  • Provide excellent customer service to all ISP guests
  • Sell and provide guests with information about all tours available at Icy Strait Point
  • Work as greeters to welcome guests and conduct guest orientations and line control
  • Check guests’ weight
  • Verify driver’s license information
  • Ensure guests fill out waivers, as required
  • Secure bag check area
  • Escort guests to tour vehicles or gondola and ensure timely tour departure
  • Responsible for safe and orderly traffic of passengers on/off an aerial gondola cabin or tour
  • Communicate clearly with tour guides, drivers, supervisors, gondola operators and management
  • Promote other Icy Strait Point venues, distribute literature and/or sell merchandise
  • Assist within programs wherever needed
  • Other duties as assigned
Requirements
  • Adequate knowledge or willingness to learn about Tlingit culture
  • Must be able to learn a Tlingit Introduction
  • Knowledge of the local area (marine life, plants, animals, birds)
  • Must have good verbal communication; patient and able to lead groups of kids as well as adults
  • Strong commitment to safety
  • Ability to learn, retain and present excursion information to guests in an accurate manner
  • Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise
  • Safety sensitive position subject to drug testing
  • Must be 18 years of age or older
Physical Requirements & Work Environment
  • Willing to live in a remote, rural community
  • Comfortable traveling by small plane or ferry to and from a remote setting
  • Able to walk and drive on gravel roads in inclement weather
  • Capable of moderate physical activity including standing, walking, reaching, climbing, and lifting weight in excess of 25lbs; able to visually identify safety hazards
  • Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93‑638
Apply Today!

Apply today to join our team and be part of something truly special!

Job

#J-18808-Ljbffr
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
 
 
 
Search for further Jobs Here:
(Try combinations for better Results! Or enter less keywords for broader Results)
Location
Increase/decrease your Search Radius (miles)

Job Posting Language
Employment Category
Education (minimum level)
Filters
Education Level
Experience Level (years)
Posted in last:
Salary